LifeStance Therapists & Psychiatrists King of Prussia 357 South Gulph Road, King of Prussia, PA 19406

"Accessible, comfortable, and flexible. I’ve been using LifeStance for 3 years now and I always feel heard and taken seriously."

"I’m seeing both a NP (Nicole Wilson Carr for my medication needs and a therapist Antonio Lloret for my therapy. They are both so good and really listen to my needs. And when I have a question or issue with a prescription or appt etc… they answer the same day. I have been seeing therapists on and off for years - but this company by far is the best well run. They also have multiple locations both in and out of Pennsylvania. And they accept mostly all insurances Highly recommended!"

"I had a virtual appointment with Dr. Rachel Dillinger and she was great. Very empathetic, easy to talk to, & she offered some solutions to my issues. I have a follow up appt. in a month & I'm looking forward to getting better with her assistant."

"*****BILLING***** If it was possible to provide zero stars, I would. The billing department for this company can be described as tragic chaos. They force you to provide a credit card on file. Charge it and additionally send a bill ignoring the payment already taken. MANY missteps with non submittal to the insurance company. The patient portal for billing is a JOKE. I have requested statements several times. I have told the billing representative MANY times no billing or services rendered appear on the portal. Zero. The portal reflects columns for the charge, patient responsibility, insurance responsibility. At all times, it is blank. I had a change of insurance prior to December 1st, provided the information on the portal. Ignored. I was charged over $900.00 in a 2 week period. I had to reach out to a clinician in order to receive a response from a billing representative. I received only 1 statement in the mail after the first appointment. I have received 2 notifications via the portal since. It has been over a year. So much for the "NO Surprises Billing Act" I'm sure if I dug deep enough, this company is in violation of several HIPPA billing rights. I have had to wait for refunds several times due to billing errors. BILLING IS A DISASTER. ******CLINICIANS ******* Nothing short of PHENOMENAL! They are professional and care deeply about their patients. It is a shame they have to be associated the lampoon like service provided by the billing department. LIFESTANCE.....DO BETTER!"

"LifeStance is ok. I really enjoy speaking with my therapist, Ginny. She’s warm and makes me feel comfortable telling her all my business,lol. If I had any complaints it would definitely be with the business/billing office. I’ve been trying to get billing updated for months with no success. I can almost never get anyone from that department on the phone. I leave message after message and nothing happens. I’m literally trying to give them money and they act as if we’re in a game of “hot potato “. I waited 2-3 months to leave this review because although I like my providers, they’re lacking in the communication, business aspect."