Bank of America (with Drive-thru ATM) 30 Main Street, Prince Frederick, MD 20678

"In preparation for my 30th High School Reunion in Mississippi, I purchased and mailed a cashier's check to the caterer. The check was supposed to arrive by a Friday before the reunion; however, as of Monday it had not arrived, and after numerous calls, redirects, etc. with the USPS, the check had not even left the Maryland area. If you know anything about cashier's checks, once they are issued, no changes, reissues, etc., are supposed to happen until after 90 days had passed. The reunion committee DID NOT have the money to cover us for another check, and if the caterer did not get paid, we wouldn't have any food! Needless to say, I had a real-life crisis on my hands. Upon walking into BOA, knowing what I knew about the cashier's check, and just trying to see if anything could be done, Sheila greeted me, and once she heard my predicament, she went into action. She was honest and upfront about what she could do, and that there might not be a positive outcome afterwards. She took me into her colleague, Francis' office, and they went to work. Francis had me relay what happened, as she typed an email to their Supervisor. Once it was sent, Sheila stayed on top of things to ensure the Supervisor saw the email and had any/all information they needed to make a decision. After also seeing the emotional toll this whole ordeal was taking on me, they suggested I step away for a moment to grab a drink/bite to eat and promised to call as soon as they heard from the Supervisor. Thirty minutes later, Francis called, and it was decided that they would stop the original check and reissue. Sheila Blue and Francis Fierro, you both are true examples of going above and beyond for your customers and I am FOREVER grateful!"

"The tellers are very helpful with my financial management needs. Ms Francis also helped me personally setting up Bill Pay, LifePlan, and my other account."

"I went to their atm the farthest one from the building and inserted my card and money in, the first few times the atm did not accept my cash. The final time I inserted my dollar bills, the atm became stuck on the processing screen. I was forced to go inside and talk with the employees and asked them if they could retrieve my card for me. To my major disappointment, they informed me that the atm I had used is from an entirely separate company from Bank of America, and they could not do a thing about it even if the atm is on their property. They told me I had to order a new card which would take several business days to be delivered, and unfortunately I could not afford waiting several days because of my travel plans! I am again disappointed about the way they handled this matter and feel as though the customer service relationship has dwindled tremendously. I am not happy with this bank."

"We recently went to this bank as new residents of the Prince Frederick area. I must say I was apprehensive at first with reading all the google reviews, but the customer service received exceeded my expectations. We were helped my Erin who was very warm and inviting from the very start. We even opened up a new account there that same day. Thanks you Erin for the wonderful job!!"

"Had a wonderful experience here today! BoA has been my bank since opening up a checking account as a teen. I had complex issues with an auto loan and Erin the Relationship Manager helped me out tremendously and helped fix the situation despite its complexity. Her and the bank manager ensured I had everything I needed taken care of! Wonderful service and people who care about the individual first and foremost."