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Penndel Mental Health Center
1517 Durham Road, Penndel, Pennsylvania 19047
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About the Penndel Mental Health Center
Penndel Mental Health Center, located at 1517 Durham Road in Penndel, Pennsylvania, is a health institution dedicated to assisting individuals in achieving and maintaining independence in their homes and communities. With a consumer-oriented philosophy, PMHC not only provides services but also advocates for individuals with mental illness, intellectual disabilities, and co-occurring disorders.
Recognizing the connection between addiction and mental illness, PMHC utilizes best-practice models to treat individuals in a coordinated manner that supports recovery from their co-occurring disorders. The institution works collaboratively with consumers, families, and other community agencies to empower individuals on their journey to recovery.
Committed to continuous quality improvement, PMHC recruits quality professionals and promotes professional development for all employees. Embracing the principles of Trauma Informed Care, the center strives to create a safe and supportive environment for individuals by recognizing the prevalence of trauma.
Additionally, PMHC hosts events like the Cash & Prizes Bingo Fundraiser to support their mission. For more information on upcoming events or how to get involved, visit their website's EVENTS section or Facebook page, or email pmhcfundraising@penndelmhc.org.
Outpatient Services, 1517 Durham Rd, Penndel, PA 19047, United States
Opening hours of Penndel Mental Health Center
Monday:
09:00 - 18:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
Closed
Reviews of Penndel Mental Health Center
"Penndel Mental Health is absolutely horrific!! I don't think there is any worse mental health facility. When I was completing intake the person taking my information suggested I try medical marijuana after I spoke with her at length about being in recovery from drugs/alcohol. I let that go. I was advised I would have to go through the medical doctor first before seeing a therapist, ok, I can understand that to a point. He prescribed me additional medication, thankfully I was already receiving depression medication through my PCP. I saw him a handful of times and eventually wasn't being scheduled with him at all and the pharmacy wouldn't refill my medication. I then had to go through my PCP to prescribe the additional mood booster that was prescribed by the medical doctor as well because going on and off psychiatric medication at random due to not being able to get your prescription refilled is not good for your mental health in any way. After about, I want to say at least 9 months later, I was finally able to be seen by a therapist. I really like my therapist; I had been seeing her for almost 2 years when I switched from Medicaid to insurance through my new employer not realizing they only take Medicaid plans. I tried to call to clarify that I would not be able to continue therapy there and the man who answered the phone was so unprofessional and uneducated sounding you would have thought they just handed a random passerby the phone to answer! When I tried to explain the situation he was beyond ignorant as to how customer service should be given. He was completely unaware of what the protocol was and when I tried to tell him what plan I had he he immediately cut me off and informed me that I had to live in Bucks County. My insurance is a Blue Cross Blue Shield plan out of Michigan. He literally thought I didn't live or work in the state/county. I asked him if he was looking at my chart and he sounded offended! I then was contacted by my therapist who gave me the name of the person I should be talking to about insurance verification, which was not told to me on my prior call. When I called and spoke to her today and advised that I was a patient of said therapist she told me they didn't work there!!! I was absolutely dumbfounded! This is the person who checks your insurance, how do you not know what therapists are treating patients!!!! After giving her the name of the medical doctor that I haven't seen in well over a year, she proceeded to tell me there is absolutely nothing she can do to continue my sessions. I completely understand that and at this point I wouldn't want to continue which is sad because my therapist is wonderful. As for administration, front desk/customer service, intake, and medical staff, I wouldn't recommend anyone to ever step foot in this place!! Thankfully I am in a much better place mentally at this point, I couldn't imagine a person truly struggling and in need of help having to go through the absolute and total incompetency of this facility."
"Never in my life have I had to beg a doctor's office or medical practice for assistance in getting the care and cooperation needed for my child the way I did with Penndel Mental Health. Yes, my child did finally get his medication. But the hoops I had to jump through to make that happen were unacceptable. I am thankful that there was no true Mental Health Crisis that needed input from your facility or staff. I am convinced that because a good portion of your clientele is challenged educationally, in a financial hardship situation or (for lack of a better word) troubled, you all feel as though the care they receive does not need to be top notch, and it shows. For the most part, he was treated like a number in a long line of what PMHC sees as faceless numbers. The one good thing Penndel Mental Health Clinic has going for it is Michelle Dzingleski, therapist. Of all the people I encountered at Penndel Mental Heath Clinic, she is the only one that made me feel as though my child mattered and that she truly cared about him and his progress. She should be given accolades for doing a good job in a place where so many do not."
"I truly dislike bad reviews but honestly I have no choice because how disappointed I’m with the services for the past few years. This place should not even offer services and should be shut down for how unprofessional, rude and the lack of care for clients…. If they don’t care about people why are this employees on a mental health center which purpose Is to help people? Nothing but lies, never call you back even on a emergency situations don’t count on the desk. They need to hire reliable people who do care and don’t get numb and become careless about others life…. I’m sure if it would be you in the place of all this clients who had left bad reviews you would feel the same way we do…. I was afraid of reviewing this place because of retaliation against us but I’m not any longer and I hope we can find better resources soon enough….. shame on this work ethic, bare minimum isn’t even the word to use…."
"The service here is so horrible. If I could give them 0 stars, I would. I haven’t seen a mental health clinic as unprofessional as the people here. If I were suicidal, I’m sure they would have helped push me down the bridge."
"When things are running smoothly it’s great. However, twice I rescheduled my appointment with the Psychiatrist. The first time the Dr didn’t call me as planned and scheduled. Apparently the phone system was down an nobody told me. The second time the Dr also never called for video chat then as well. Nobody rescheduled again. Now I make sure I go in because I don’t trust them to call as scheduled. My therapist Michele is awesome and always on time. They take awhile to return calls left of the voicemail which is frustrating as well. I wish they could get it together and they were all as disciplined as my therapist Michele. As of now they are taking their time getting me started with their IOP. I keep calling them. It’s frustrating!!!"
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