Excel Urgent Care of Chester, NJ

"I went here on December 23rd, I have visited this urgent care numerous times but I will never return. They had the patients waiting between 2-3 hours and the lady behind the check in desk was horribly rude. She actually made two women cry. She was laughing and mocking the sick women. She lied and told a patient she was next, and then 4 patients were called ahead of her. The woman questioned it and the lady denied ever telling her she was next, though she did. Furthermore, the doctor wouldn’t prescribe me antibiotics after coming in with a sore throat and having close contact with a strep child a few days prior. I wasted about 3 hours there. I understand it was the holiday weekend, but if this happens every year they need to staff more people. I will never return to this establishment ever."

"Booked an appointment for my daughter, but waited an hour because they clearly just went by order of arrival. The doctor said she was prescribing 2 meds and they would send them electronically to the pharmacy. They never did. I called the next day and they said they’d look into it and call me back. They never did. I called the next day and they said they changed their minds and the prescription wasn’t necessary. Not to mention the test results they said would take 24 hours are still not in 3 days later. Disturbingly unprofessional practice. Stay away."

"I’m updating my review based on the generous help of the office manager Annette and my perspective has fully changed. She was extremely compassionate and eager to fix the issue. I was able to instantly come back in and take a Strep test. We only had issue with the one PA, the others we have visited in the past were great. I cannot thank Annette enough, and I have full faith she will continue to make this place a great urgent care to visit. We will definitely be back! Thank you again! Previous review: I visited the Excel Urgent Care of Chester today seeking assistance, both my children have tested positive for strep. Despite my own health concerns and the confirmed cases in my household, the Physician Assistant, Karen E., denied a strep test, citing limited supplies. Her tone was dismissive and even insinuated I should prioritize testing for children over my own health, which was disheartening. After a lengthy wait and dealing with the challenges of a sick toddler and myself in the waiting room, I left feeling neglected, rushed, and disappointed in the professionalism of the visit. Even the attempted EKG was marred by a malfunctioning machine. Overall, a frustrating experience that left me questioning the value of the visit."

"PA had a tone in her voice and told me she hears that a lot from the patients. I needed an iv drip and she claimed I didn’t need one based off of her understanding. So i walked out went to the hospital got my iv drip and felt better instantly. Thanks for nothing and the rude attitude, didn’t let it ruin my day. Take care"

"The receptionist was very nice and helpful, thus the 1 star. The nurse/assistant who saw me before the doctor was inattentive to my problem. She was actually watching the TV game show on the TV in the room while I was answering her questions. She never took my blood pressure. I have never experienced anything like this in a doctor’s office. I felt she heard nothing I said. The doctor was very nice but barely examined me. She did not take my BP either. I left and made an appointment with my primary care doctor. I will never go back. Next time I will be patient and wait for the real professionals!"