Smoker's Outlet Online 4585 West Market Street, York, PA 17408

"I won’t order ever again from this company. I’ve been rolling my own cigs for 3 years now and only purchased from here. My last $90 order, I was sent 7 boxes of the wrong tubes and shorted a case. When I contacted the company I was told the correct order was on its way. They sent the same (wrong) 7 boxes of tubes and the same case again. I originally ordered 2. After sending 3 emails that went unanswered, I called. I got a woman with a major attitude problem claiming I made the mistake. Look at my previous orders, ma’am. I have been ordering the same 2 products (Beretta Tubes and Deans tobacco -both full flavor menthol) for YEARS. She said she would mail me a label to return the wrong boxes (already got one with the last wrong order) and that when they receive them, I would be given an in-store credit. Then I would have to order again. Oh hell naw. I will take my business elsewhere."

"Fantastic company with great customer service. Fast shipping and packaging that insured products were damage free when received. Already ordered again from them. DISCLAIMER: This IS NOT a paid endorsement. I believe credit should be given when earned. I have very few reviews on Google, so if I did this for a living…I’d be broke, living on the streets in San Francisco."

"Great online service at a price I could afford and better yet fast shipping!! I ordered some basic supplies for RYO cigarettes and got everything early! Also their site is super easy to use! 10 out of 10"

"Horrible service. Will gladly accept your money but if/when you have an issue they will not help you. Ordered defective ($50) machine and they will absolutely not accept a return for defective unit only 3 days later even though I've spent hundreds of dollars with them. Wants me to send it in for repair. Crushed my tubes and will not replace those either! Lillian/Kelly are total a$$holes and "company policy" blah blah blah. Will spend my money elsewhere from now on BYeeeEEEE and FUBiatches!"

"I've been ordering from them for more than 6 years now and very happy with the prices and product quality. I enjoy the free candy with every order ; ) I choose Priority Mail shipping and my orders always arrive within a few business days. 5 stars!"