Chestnut Hill Hospital - Family Practice
8815 Germantown Avenue, Philadelphia, Pennsylvania, United States
About the Chestnut Hill Hospital - Family Practice
Chestnut Hill Hospital - Family Practice is a leading healthcare institution located at 8815 Germantown Avenue in the heart of Philadelphia, Pennsylvania. Our dedicated team of doctors and health professionals are committed to providing comprehensive and compassionate care for patients of all ages. From routine check-ups to managing chronic conditions, we strive to deliver personalized treatment plans that meet the unique needs of each individual. With a focus on promoting overall wellness and preventive care, Chestnut Hill Hospital - Family Practice is your trusted partner in achieving and maintaining good health.
8815 Germantown Ave 5th Floor, Philadelphia, PA 19118, United States
Opening hours of Chestnut Hill Hospital - Family Practice
Monday:
08:30 - 16:20
Tuesday:
08:30 - 16:20
Wednesday:
08:30 - 16:20
Thursday:
08:30 - 16:20
Friday:
08:30 - 16:20
Saturday:
Day off
Sunday:
Day off
Reviews of Chestnut Hill Hospital - Family Practice
"I've been going there for years. I have been very satisfied and I'm happy with my primary physician."
"Doctors are great and some of the nurses are great. However, I have not had a good experience at this practice with most of the nurses, billing, reception, or even trying to get in touch with my doctor via phone or my portal. Will be finding a new doctor because of this."
"DO NOT make the same mistake I did with this place! Front desk is terrible and if you need to make an appointment be prepared to wait over a month for an appointment! Absolutely ridiculous! I have been very understanding, but they clearly do not care about the health and wellbeing of there patients. I will be changing doctors!"
"This has to be the laziest office of workers I have ever encountered in my entire life. They get paid to answer the phones and manage people who walk up to the front desk but they will literally never do 50% of the job. It's far too difficult for the women at the desk to lift those lazy little fingers to answer a phone call. It doesn't get much easier than that, this isn't some laborious warehouse job. If answering a phone is considered too hard for you, you should probably just quit the job. The only way to make an appointment over the phone is to call their manager and hope that she answers then forces them to do the thing they get paid to do. If the manager doesn't pick up the only way to make an appointment at this office is to waste time driving all the way there to do it in person. And when you show up in person to do it the women will surely give you an attitude because you've now forced them to do something other than gossip all day long and avoid all work. If they could somehow turn you away or ignore you in person they definitely would jump at the chance to do so. This Family Practice would be 1000x better if they fired everyone who currently works at the front desk and hired some nice people with any work ethic at all. The amount of work they are willing to do is one minuscule step above collecting an unemployment check. This has gone on for far too long. The only good people here are the actual nurses and doctors (most of the time). I shouldn't have to take a day off of work just so I can drive to the doctors office to MAKE an appointment. Imagine giving that excuse to your boss..no one would believe it! It's f******* ridiculous."
"I’m not one for writing negative reviews, but this practice should be ashamed of itself. This was my PCP for nearly a decade and over the past three years, it’s gotten progressively worse. First of all, their system for setting an appointment is a joke for anyone with a job. You call and leave a message for the triage nurse and pray you can answer the phone when they decide to call you back. They have an online patient portal where you can supposedly communicate with your doctor but they have never responded to a single question that myself or my husband has ever asked. In fact, my husband was trying to book an appointment and after three days of calling he finally just found a new PCP in another network, and I’ll be following suit. My most recent headache has been trying to obtain medical records that are needed for my life insurance policy. The medical records office simply will not call anyone back. We have been trying for 3 months. Beyond these frustrations, the patient care experience is not good. On one occasion I had an appointment, showed up on time, got checked in, was sent back to the room and sat for well over an hour without so much as a nurse popping in. I finally went to the nurses station where I was informed that my doctor wasn’t working in that office that day. They said it to me as if it was my fault. I told them that since I was unaware that I even had a dedicated doctor because I have literally never been seen by the same provider. So they sent in a medical student to see me. On another occasion when I was fighting severe food poisoning after raw pork was accidentally splashed in my face, I was seen by two med students who told me to just go home and wait it out. I eventually went to urgent care where I was prescribed antibiotics that began to clear up my system within hours."
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