Diamond Exchange USA,

11136 Rockville Pike, Rockville, MD 20852, United States

"This review is specifically for the North Bethesda MD location. The owner or manger was rude and arrogant. I believe his name is Keith but I can't even say because he never introduced himself. Worst customer service plus a low ball offer for an item I was selling. I will not be back here and do not recommend."

"Absolutely delighted with my experience! A solid 5-star rating for this fantastic team. I had my eye on a watch for months, and the team made the entire experience worthwhile. Despite being two hours away, the exceptional service made the drive completely worthwhile. While they generously offered to ship it for free, my impatience got the better of me. Xavier, in particular, was a thorough professional, and I'm eagerly looking forward to the opportunity to do business with them again."

"I have to say I don't know if I should have felt entertained or annoyed after my visit to this gentleman's business. Diamond Exchange was recommended twice around town to me. I purchased some jewelry off of a government auction with a desire to turn my investments into a profit. I brought in a $13,000.00 item that was appraised by AIG. I wanted to find out how much he would offer for the piece. After getting offers between 9K and 5K elsewhere, which I thought was low balling me, I saved my trip to his establishment for last. He barely looked at the item and told his son to tell me $500 bucks. He said he could easily make the same item for $1200. Listen, I didn't take it personal because I understood what I might hear when I set out that morning to get offers. Some folks would take their shot. It's business, but all I could see after he said $500.00 was big pink hair, with red lipstick and a shiny red nose on his face. I started to laugh but didn't. I just said thank you and have a great holiday. Oh, and all of the people who recommended him told me later said (in jest) if I was going to take $500.00 for my item from him, they'd give me that right on the spot. Of course they were joking. This guy is not professional. He thinks he is. The location of his place is excellent (for him) but he might as well be Jimmy Bobo on a corner selling out his mother's trunk with that silly approach. Good luck with this place. Beware."

"The best of the best and my first (and only) choice when looking for jewelry. They have an astounding collection of jewelry at prices so reasonable that you'd feel silly going somewhere else. Impeccable communication through email and text. And the attention they give their customers is radically different from what you get anywhere else, in any retail environment. It's clear they care deeply about their customers. Fully and unquestionably recommended."

"Spoke to Justin over the phone and he gave me a fair price on my Breitling without even looking at the watch. After completing that transaction came back the same day and they took my Rolex Sub at a reasonable price as well. I will be going back for future jewelry and watch needs."