Werner Eyes of the Valley (Wind Gap)

"I hadn’t seen an eye doctor in 25 years , so I wasn’t sure what to expect . The staff and the doctor went above and beyond to make my visit comfortable , while explaining the process very clearly to me. I was extremely pleased with the friendliness and professionalism of everyone in this office ."

"The worst eye Dr. Office I have ever been. The Dr. Is hardly in and not good I've had better in prison! The staff is rude they didn't tell me the Dr. Was sick I came from 35 min on the bus and 60$ Uber and they told me when I got there. I feel like they stole the one exam my insurance gives me and they are holding my contacts and the prescription hostage. DO NOT WAIST YOUR TIME HERE."

"I had an exceptional experience with the practice. The doctor was precise, efficient and had great bedside manner. The staff were pleasant and welcoming. I was able to purchase two pairs of glasses with no pressure, and they took their time (even though their break was coming up). I’ll go again to get another pair of glasses."

"So, my fiancé James Payne is a patient there, or was a patient there. Very poor experience all around & very dissatisfied with how it was handled. My fiancé has worn single vision lenses, office decided he was best suited for progressives, fine. Charged a good amount to provide them, only to finally switch back to single & tell him his lenses/frames used were too small to handle the script. Lost money there, but back to single we go & wait for the glasses-would’ve been nice to know that from the start. Guess we should be thankful to be charged more, to have them replaced back to what he had at no charge? 2nd, sunglasses, used our own frames again & do yourself a favor, don’t sign the waiver. The frames & lenses on the sunglasses came back totally chipped & scratched. New lenses were made, waited again. The receptionist was quick to point out that my fiancé signed the waiver that if they damage the frames, well, they weren’t liable. So ty to her, lol. I could’ve done a more professional job installing the lenses myself with zero optical experience. All around extremely poor experience, never once did a manager call to express apology or anything, not even a partial refund. Also, the driveway sucks, lose the weird landscaping & add more spots/room. All in all, maybe 6+ trips there to be left with a similar script in both glasses, chipped up sunglass frames, lost time, inconvenience & a bill for prescription lenses that never fit the size of lenses/frame we had to begin with. Thanks Werner Eyes, worst eye experience we’ve had, won’t return. Patient time should be valued just as much as the dr. Also, patients should walk away happy & content with their experience. Not once did we ever hear personally from a manager to apologize. Just excuses & well, you signed a form. Great new patient experience, def NOT!"