Slate Belt Family Practice

"Great office and Dr. Wayne B is great, but their new receptionist could be friendlier. I have encountered her on the phone and in person and she's very curt. Not friendly at all."

"Always very professional and attentive to my medical needs."

"“What not to do as a medical receptionist? Speaking rudely to patients. Whether in person or on the phone, the tone of a staff member’s words can have a far more lasting impression than the words themselves. Giving patients curt instructions, cursory answers, or stone-faced expressions leaves a negative impression that can turn off patients from the practice overall--even if they’re happy with your medical care. Send a message that even in your team’s busiest moments, there’s always time for customer service and that you expect a friendly, professional tone at all times.”"

"We have been going to Slate Belt Family Practice for years. Dr Brotzman and Dr DePaolo have always taken the time to listen to us and find the correct treatments. They have been kind and personable as well as knowledgeable. The staff there has always been friendly and helpful. We highly recommend them."

"Dr DePaolo and Dr Brotzman are the best doctors. They listen. They care. There’s always time to see you when something is going wrong. We really like their style. They are so intelligent and genuine, good people."