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Trappe Family Practice at Iron Bridge
17 Iron Bridge Drive, Collegeville, Pennsylvania, United States
About the Trappe Family Practice at Iron Bridge
Trappe Family Practice at Iron Bridge is a trusted health institution located at 17 Iron Bridge Drive in Collegeville, Pennsylvania. Our dedicated team of medical professionals provides comprehensive primary care services for individuals and families in the community. From routine check-ups to specialized treatments, we are committed to promoting the health and well-being of our patients. Visit us today to experience personalized care in a welcoming and compassionate environment.
Photos of Trappe Family Practice at Iron Bridge
17 Iron Bridge Dr Ste 150, Collegeville, PA 19426, United States
Reviews of Trappe Family Practice at Iron Bridge
"My family have been patients here for many years. While only recently have we had more need for the occasional sick visit or annual physical, the experiences with the staff have been very frustrating. I am dragging my feet on switching because I really like Dr Tiburcio, but she is not supported by the admin staff. I am not sure if its that they are short staffed or if there are inefficiencies in operating procedure, but support people are the heart of a business. They are vital to keeping the business or practice running smoothly. From these reviews I'm reading I can see my frustrations are not unique. I hope this lets the practice know they need to either hire more support, or put better processes in place to serve their patients. I've been waiting for orders for tests for about a month, and been bounced around from person to person. I put refill requests for my medication in through the portal and/or my pharmacy and they go unanswered. and yes, it usually a minimum of 40 mins to wait to try to speak with someone. Of all the specialists I see now, this is the only office I run into issue with. If you can withstand the admin staff the doctors, crnp and medical assistants are great!"
"I requested a medication refill; almost two weeks go by and the medication is not filled. Turns out my primary left the practice “months” ago: but they refused to notify “saying they are not allowed” . I get told I need to come in to the see the new doctor that is so booked and she doesn’t have any openings for weeks. They “squeeze” me in for an office visit. They were over an hour behind. They didn’t even bother to come by to say have we are an hour behind. Once the appointment finally does start, not even minutes in I’m told they will not be able to continue the care I was being given. So now Im forced to start back at square run. They are absolute trash and need to learn manners. The practice no longer care about you and your needs. You’re just money to them."
"My doctor is Dr Clara Tiburcio. She is fantastic and she is THE ONLY reason I continue to go here, and have my young adult children going here as well. I agree with alot of what I've read in the reviews and I think it comes down to this. The doctors are great and not the issue. Once they became part of Einstein everything went downhill for the patients. I noticed a huge difference after that happened and have had frustrations over the years. I am hoping Jefferson can turn things around."
"I've called the office 3 times in a week to send over refills to.my pharmacy and said they would and my pharmacy alao.sent them notification 2 times. No response. To pharmacy and promises they will.send to to.my pharmacy its my blood pressure medication and I ran out last Friday called them Saturday morning and she said they would send it and still haven't today. My pharmacy gave me 3 pills to hold me over but than im.out of luck.this office doesn't care about their patients life threatening medication medical neglect"
"I switched to this practice for my father who is medically complexed. With it being one of the only doctors around the area accepting new patients, the doctors are pretty good and very personable. My only complaint is after a little over a year and multiple times where I’ve had to call into the office, there has been very long wait times to get ahold of someone longest I’ve waited is 40 minutes just to speak to someone to get them to check there system to accept requests from the pharmacy. Some of these medicines are for life threatening issues so as a caretaker it can be very frustrating on my end to not be able to get in touch with staff in order to get medications in a timely manner. As there are a lot of other reviews as well regarding this same issue hopefully changes will be made."
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