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Rojas Eye Care
451 West Chew Street, Allentown, Pennsylvania 18102
About the Rojas Eye Care
Rojas Eye Care is a premier eye care institution located at 451 West Chew Street in Allentown, Pennsylvania, United States. Our dedicated team of doctors and health professionals are committed to providing top-notch eye care services to our patients. Whether you need a routine eye exam, prescription glasses, contact lenses, or treatment for eye conditions, Rojas Eye Care is here to help. With state-of-the-art technology and personalized care, we strive to ensure the best possible vision and eye health for all of our patients. Visit us today and experience the difference at Rojas Eye Care.
Photos of Rojas Eye Care
451 W Chew St # 207, Allentown, PA 18102, United States
Opening hours of Rojas Eye Care
Monday:
09:00 - 15:00
Tuesday:
09:00 - 15:00
Wednesday:
09:00 - 15:00
Thursday:
09:00 - 15:00
Friday:
09:00 - 15:00
Saturday:
Closed
Sunday:
Closed
Reviews of Rojas Eye Care
"One of the worst places to go. The doctor is very rude and disrespectful. Told me I was a bad mother to my face because my son was not there for his eye exam the year before. Also told me that I wanted to go blind because I haven't went in since 2017. But his breath smelled horrendous like he never brushes his teeth. Then he had the audacity after he disrespected me to claim that he was not going to give me my examination. I pick out frames, I go to pick them up, The young lady opens the case and it wasn't even the frames that I choose. So of course they made me wait another week for me to pick up my glasses. I get a phone call the Friday when they were ready again. I explained to the young lady, that I had to work and I was not available to pick up my glasses on Saturday. Lack communication there, because then I get a phone call on Saturday while I'm at work letting me know my glasses are available. Hopefully, when I go pick them up tomorrow they're the correct frames this time."
"I love the doc. He actually listens to me and doesn't make me want to punch him in the face. Now the front desk it's like talking to a wall or they always have a attitude. I am sorry someone else pissed you off but I am just asking a simple question. Then the people in the back are so unorganized and I tell them 10000x I have been wearing contact lenses since I was 13. I always have my insurance pay for my contacts and I pay for my glasses. And they look at me like I don't know what I am talking about. Then they tell me oh we don't have these contact lenses in the back. I am like you didn't even look. The guy looked at me and I was like well are you going to make me look. So he got up and looked. Then he said something in Spanish to the other girl not knowing that me& my ma speak it. So after he said his bullsh!t my ma talked to him in Spanish and he quickly changed his attitude. Then nobody wants to answer the phones or call people back. I wish this doc was somewhere else because that is the only reason I go there"
"This office is the worse. 1st they had me come back and forth several times, mind you causing me to muss work. I gave them the benefit of doubt assuming that maybe i didnt understand something, but nope. They literally had me miss work just to come in the office and say put my contact order in. Then, God forbid you call the office, please expect an answer. What medical office never answers their phone. I mean NEVER, give it try. No matter what selection you make its a voicemail. The doctor is great i truly believe though he will lose a lot of business as a result of a lazy staff. Ive never in my life had to guess when its ok to pick up glasses. Because the staff is beyond poor at communication the only way to know anything from this office is by going off a hope and a prayer. Very sad."
"Well this was it for me. Im not mad at this practice, just disappointed, I guess. Ive been coming here for more than 10 years and over the course of the 10 years, I’ve consistently had to call multiple times to get anyone to pick up the phone (whether it was the front desk, or the optical office). When I did eventually decide to just leave a message, with all of the appropriate information, nobody ever reached back out to me. Called back a week later and asked if my glasses were ready and if they got my contact order, and they never got my message that I left. They still rely on sticky notes to communicate. Lastly, i went in today, and they were closed during their normal business hours with several patients waiting in the lobby outside of the practice, all with appointments. I like Dr Rojas, he seems like a very nice guy, but I will probably not come back here. I simply waste too much time trying to get simple things done. Answer the phone the first time around, listen to messages left on the voicemail, update your communications system, and I’ll consider staying. This place just needs to be brought into the 21st century with a major overhaul on customer service."
"I’ve been there multiple times the doctors are amazing and so are the people in optical very nice and helpful. But the front desk is the definition of terrible I have called multiple times and left many messages but never got anything when I was finally able to get a hold of someone they put me on hold and hung up. This has not happened once but twice when I needed to pick up my glasses and when I have tried to make an appointment. I love going to doctor Rojas but it’s nearly impossible to reach them because the front desk people are so rude and don’t answe the phone at all. I’ve had to go in person to complain because I waited almost 4 weeks when my glasses were there for 2 weeks waiting for me. Although when I went the doctor understood my frustration but it seems like he needs a new front staff. Maybe people who can pick a phone once a while and can actually call back because what’s the point of having a number if you don’t know how to pick it up"
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