Berlin Township Animal Hospital

"I’ve been dealing with Dr. Polo for years with all of my furry family. He’s reassured me about their wellbeing. He talks to me like my furry family is like my human family and I love him for that because they are. He’s surgical expertise is outstanding. His staff is just as exceptional as he is. They all know how important our furry family is to us and they show it brought their work. Thank you Dr. Polo and staff."

"I was told after having To cancel that I would have to wait over three weeks to get a new appointment. The receptionist was also rude about why I cancelled previously. This Vet has obviously taken on too many patients and can’t keep up with the demand. You can’t blame that on Covid. Just another business that cares more about the “All Mighty Dollar” than their patients. If you want good customer service, then go somewhere else for your pet. Update 10/1 Wife wasn’t happy about call taker being rude but wanted to give place another chance because doctor was good in the past. This time Manager was equally as rude and advised us to go somewhere else. She pointed out the review above. This was my thoughts exactly! Just solidifies my comment above and helps us customers to see that negative reviews are in fact noticed and mean something to these businesses. Maybe they will treat others better in the future. I gave one star cause the doctor wasn’t bad, but If you want good customer service along with good pet care then go somewhere else."

"Dr. Polo and his staff are magical ‼️. Thanks for continuing to take care of my fur babies"

"I had such an amazing experience with this animal hospital. Dr. Polo & the ladies he has are some of the most compassionate people I’ve ever come across. My pit bull terrier, Apollo, & I were in desperate need of a helping hand in short time & kind words & found both in this gem of an office. Extremely grateful & satisfied without a huge bill to take home. Thank you so so much!!"