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Tower Health Medical Group Family Medicine - Birdsboro
321 North Furnace Street, Birdsboro, Pennsylvania, United States
About the Tower Health Medical Group Family Medicine - Birdsboro
The Tower Health Medical Group Family Medicine in Birdsboro, Pennsylvania is a trusted healthcare institution providing comprehensive medical services for individuals and families in the community. Located at 321 North Furnace Street, this facility offers expert care from experienced doctors and health professionals. Whether you need routine check-ups, preventive care, or treatment for illnesses, the dedicated team at Tower Health Medical Group Family Medicine is committed to providing personalized and compassionate healthcare services. Book an appointment today and take the first step towards better health and wellness.
Photos of Tower Health Medical Group Family Medicine - Birdsboro
321 N Furnace St #100, Birdsboro, PA 19508, United States
Opening hours of Tower Health Medical Group Family Medicine - Birdsboro
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of Tower Health Medical Group Family Medicine - Birdsboro
""Thank you for trusting Tower with your Health Care needs. TOWER WITHHOLDS MEDICAL CARE FOLLOWING CRIMINAL ATTACK BY NURSE: We go to a hospital for care when a doctor sends us. Tower Health has a policy called, "PATIENT'S RIGHTS AND RESPONSIBILITIES" assuring us of "respectful care". I did not receive this "respectful healthcare" on June 24th, 2023. Instead I was verbally attacked by a nurse who actually took a criminal action of filing a false police report against me, a patient, just for showing up sick. This nurse threatened to do so and did. Why? Difficult to say, Tower is certainly responsible for this as I did not hire this Nurse. The threat was reported promptly to the Patient Experience Coordinator, Julie Grant. Julie Grant would not give me the name of the nurse who attacked me. No one would give me the name of the nurse who attacked me so that I may go to the police and resolve this matter. I asked for a kind nurse. The response I received from this nurse was, "NO, YOU GET WHO YOU GET OR YOU GET NO ONE!" I followed protocol. Nothing was done to support or protect me. This is all CONTRARY to their policy called, "PATIENT'S RIGHTS AND RESPONSIBILITIES...You have the right to know the names of all the people taking care of you and their functions." I have been a patient for approximately 22 years. It does not matter to this office manager. To her, this nurse was clearly allowed to treat me exactly as she did, threats & false police reports are just fine. They are not. This office manager treated me as a criminal, with disdain, incredibly unprofessional follow-up to the attack. My experience did not matter. I do not matter. MY HEALTH CARE NEEDS DO NOT MATTER. She told me repeatedly that she would not withhold care yet refused to schedule care to this date. It is September. She has withheld care for almost three months. I wrote to Tower President one week ago, concerning how I may go about receiving care in a safe environment from Tower or any other medical facility as their actions have blocked me from every single medical facility. I received a letter back from Julie Grant, Patient Care Coordinator, telling me to hire an attorney so that he may communicate with their legal department. I JUST WANTED CARE. Now, even a communication from me is not good enough. MY OWN VOICE FOR 22 YEARS is NOT ENOUGH. How is the withholding of Health Care appropriate following the criminal attack of your nurse?"
"I’ve been going here pretty much my whole life. I’ve contacted the office several times regarding paperwork that I submitted over a week ago to sign. I sent paperwork a month ago and followed up on that too, but never received a response. Why have my chart or the option to leave messages if you are just going to ignore patients?"
"Been going here for quite awhile now to see Dr. Nguyen. She has never been anything but extremely friendly, cheerful, professional, and attentive. Any time an occasional problem comes up whether it be scheduling, or a prescription error, it is always taken care of promptly. I'd be hard pressed to ask for anything better. Although it's 5 minutes from home and very convenient, I would most likely go out of my way to continue coming here if they were to relocate."
"I’ve been at this practice for 10+ years now and have had nothing but positive experiences. All the physicians I’ve met with are caring and professional. I love this location because of the physicians and because your concerns are met promptly. So many places don’t get back to you for days on end for appointments, questions, prescriptions, etc. I have never had this issue here. Anytime I’ve had a concern, someone was available to speak with me the same day."
"We walk in 20 minutes early for appointment. We have on cloth masks. We were asked to put on their masks which is a white paper mask. We change the masks. They don’t ask any other people wearing cloth masks to change their mask. Appointment is 4pm. At 3:58 we are taken for weight and height then put in exam room to wait for doctor. 4:40 I pop my head out and ask staff how much longer as it’s been 40 minutes now. They say they will find out. Knock on door. Staff member informs me doctor is with another patient and should be in to see us next. It is now 4:47. No sign of doctor. I understand running behind schedule but when you are this behind something should be said ahead of time to warn of how far behind schedule they are. My time is valuable too and now we will be late for another appointment. If you want a doctor don’t see Dr. Nygen"
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