PentaHealth Colonial Family Practice

"I have previously always had great visits here.. but about two months ago I had a scheduled follow up with Dr. Kumanova, and after waiting nearly 30 minutes in the lobby I was finally taken by a nurse to the exam room. I left work in the middle of the day for what was supposed to be a very quick follow up appointment.. so after waiting another 20 minutes in the exam room, I left. Fast forward to earlier this month, I went to the Downingtown location for their walk in hours on Sunday. I sat for nearly an hour waiting to be checked in, and after watching them check in nearly a dozen patients that came in after me, I went to inquire about my wait time. It turns out they had accidentally crossed out my name while checking in the person before me. Okay, no problem, mistakes happen. I’m just happy to be seen because I’m in a lot of pain from what I believe to be probably a sinus infection and at least one ear infection… so I’m waiting, watching all of these patients that came in after me get taken back.. and then the power goes at. At this point I’ve been waiting roughly two hours. They finally call me back, the doctor seeing me does the best she can given the situation, and says she will call in a ten day dose of antibiotics. I leave, wait for the rx which the doctor said she would send to my pharmacy.. nothing. It was never called in. I called and left a message for a nurse to return my call at my regular office in Coatesville on both Monday and Tuesday, and never received a call back. This morning I got a text to pay my bill.. I think not."

"I made an appointment with Dr. Kumanova and waited a month for this to happen. After 40 minutes of waiting in the lobby, and after contacting the front desk, they said they are 30 minutes late. As I see, I'm not the first whose time doesn't matter to them. I would recommend finding another practice"

"Our family has been going to Colonial Family Practice for a long time and even though I don't have to go to the doctor very often each time I've gone I thought they were very good. They save some appointments each day for same day visits and you can readily get a nurse on the phone. Each of the doctors, physician assistants, nurse practitioners, nurses and admin people I've interacted in have been great."

"I haven't been to the doctor in a few years, now they say that I can't use them anymore because I would be a new patient. I pay for every visit because I do not have insurance. I guess they figure if they can't over bill an insurance company, I am not worth seeing. I don't give them enough money every year to make me worth being a patient."

"I relocated to PA recently, and had to re-establish a completely new team of caretakers. Upon entering the office I felt very comfortable. I was greeted by friendly staff members and didn't feel overwhelmed or anxious. I then was greeted by a med tech who had a beautiful disposition and was clearly in the right profession. She made my experience less stressful and my anxiety was nearly non-existent. I was seen by Michael Burns CRNP, whom is intellectually gifted! He was very professional and extremely knowledgeable in the field of medicine. His demeanor and bedside manner are exemplary, I would highly recommend this practice to anyone searching for a very laid back and professional practice."