Banfield Pet Hospital

"Very caring and attentive to my puppy. Love the way they handle everything. I appreciate the text reminders for appointments."

"I have used Banfield for 10 years, and they have always been fine and friendly but today they are getting one star. My dog had a medical emergency and when I called to tell them the symptoms they just told me to feed him chicken and rice and monitor until the next day. I had to take him to another vet where he needed emergency life saving surgery. I couldn't be more disappointed in their response, and if I hadn't gone somewhere else my dog wouldn't have survived. I feel like we were blown off and the symptoms weren't taken seriously. Not to mention that I pay for the Wellness plan, and they did not provide the services that I pay them for. Extremely frustrating and disappointing."

"Horrible!!!!!! My poor 2 year old baby had some type seizure coming out of having his teeth cleaned!!!! My dog went STIFF! Yes you read that correctly! They told me my dog was stiff and would not move for at least 10 minutes after they removed his breathing tube! My dog had the same procedure last year without any issues, the main so called Dr called me tonight and gave me an attitude becaUe I was upset when she told me that this time they doubled one of his medications! Then she yelled at me “hey don’t talk to me that way! Like r you serious!! The manger lied and told me that everything was the same as last year and apparently it wasn’t! This is not m first time having an issues with these people, but test Addie it will be my last! They lost my trust and business taking care of my dogs!"

"If I could give zero stars i would. Avoid this place at ALL costs! My pet went in for a regular exam and they mixed her up with another animal and prepped her for surgery!!!! They gave her medicine to put her to sleep according to the other pets weight.(I have a very small pet) Then the vet herself told me "well we didn't even have to tell you." They never documented it and I still don't know the exact amount they gave my pet!!! It was a BIG PROBLEM after all that they still sent my pet home in the other pets leash and harness. I ended up contacting the other pets owners to find out the size of their pet so I can attempt so ballpark how much they gave my pet!!! So disappointing and absolutely HORRIBLE. In addition they didn't want to cancel my wellness plan after this. I had been going here for roughly a decade prior to this incident AVOID AT ALL COSTS"

"Shanna did a good job cutting my big girls nails, who is not a fan of having her paws touched. She was very engaging and patient and wasn't forceful at all even when Addie was being quite difficult. I don't think I will pay extra again to have her teeth brushed as they barely pass the toothbrush over the front the canines only. She left with a complementary bandana that she was happy to show off at the dog park afterwards."