Southampton Apartments

"I have lived at Southampton for over 20 years. I have seen the ups and downs. I feel compelled to write this review for Dexter. Dexter is the backbone of our community. He's the maintenance engineer who shows up for work everyday. I see him running from unit to unit fixing everything possible. He's professional and always answers any questions I may have. Dexter also fixes anything I may need fixing. I am very proud to write this review for him!"

"No one is ever available to answer the phone or returns your call when you leave a message. I applied and was denied because of my credit and have yet to be able to speak to anyone to see if they allow a co signor. Not only that, but it’s been almost a month and my administrative fee has yet to be refunded. If I wasn’t approved, that money should go back to me. Keep the application fee, but give me the rest back."

"I am telling the reviews are not lying and I have been here for 7 months. All of what everyone is complaining about is 100% accurate. I have had issues before even moving, so I had no choice because the deposits were already deducted from my account and I needed a home for my kids and I. Boy I am going to tell you it has been such a rollercoaster since then. I cannot blame the maintenance guy. At first when we met he did have an attitude, but I do understand why. He is "maintenance" not the property manager and I feel that we all vent to him for the problems, but he isn't responsible for their wrong doings. I have been trying to get in touch with the management for 2 days now and no response. The previous property manager did the exact same thing complaining she was busy. How busy can you be managing just this property, but nothing never gets done. I have yet to meet a property manager. Even the new property manager now is not responsive. I called to the management office and they said they work remotely. Who cares I work remotely just as well as others, but I still have to get my job done. It is an urgent matter that I speak with someone, and still no call or email back. I agree with the last person I will be leaving this place as soon as my lease is up and I WANT MY FULL DEPOSIT. I will put up every fight in me that's for sure."

"I renewed my lease and arranged a carpet cleaning a month in advance. I was told by the leasing office that they were in the complex and was planning to arrive to my unit that day of scheduling. To my surprise I was NOT allow to contact the contractor and HE did NOT show up. I took a day off to ensure this task was completed and my home space was cleaned properly. I should have paid for this service with another company and NOT rely on Melrose to handle such matters. I was NOT ALLOWED TO CONTACT THE CLEANER but he was allowed to have access to my hone without me present which is shady in itself that I have sensitive property. I took a day off from work basically for no reason. If you’re planning on renewing your lease? I would suggest chose another free item on the list because you’re about to be dissatisfied with the performance."

"The apartment's were nice. I had no issues living there. However, on my move out date, the property manger never showed up to do the walk through. My family was due to be stationed over seas, so we did not have time to do it another day. We waited over a month to get our cash deposited back while we were vising family in another state. I emailed her the forward address and the check never came while I was in the states. Now I am over seas, and the check was sent well after she said it would be. On top of that, the check was in the wrong name. I asked to be sent a check with the right name, so I could actually deposit it. I have not heard from her since and never got my deposit back. If someone who works there could reach out to me, and get this ongoing headache over with that would be great."