Charleys Philly Steaks – BITES Langley Park

"I enjoy the food for the most part but I order ahead specifically because I only have a 30min break but work 5mins away every time I order ahead it’s usually 30mins to an hr before I start my break. I go to pick up my food hoping it’s either ready or finishing up only to see that it hasn’t been started yet. I end up wasting 15mins of my break eating for food I ordered ahead for. Then to make matters worse I ask for no tomatoes or lettuce on my burgers and find that is exactly what’s on it so I wast another 5 mins plucking it off. They shouldn’t have an order ahead/online option if the food isn’t going to be ready nor is it what you specified."

"The food was really good but the customer service was really bad the cashier Laura that took my order was really rude and disrespectfull"

"That's for a second time i encounter akansha. Hopefully thats really her name. I'll tell you what, She needs proper training on how to respectfully take an order and add it in system without rushing a customer as though am slow, or dont know what i want. Very rude both time. The Store was Almost close no one behind me but rushing to get me out there. Asked for meat well done, she didnt add it in menu."

"Always check your food before leaving, sadly my chicken California was missing the ranch sauce in it. Also, my coworker’s sandwich was missing the mushrooms she ordered. Sandwich was prepped fresh but it tasted bland without the sauce."

"Honestly! Probably one of the best food experiences I’ve had at a a Charley’s in YEARS! Not only was the food hot, fresh and tasty but they didn’t skip on portions and the presentation made you want to order more. My fries were hot and fresh as well! Even my strawberry lemonade tasted better from here! I don’t mind riding over for this!!! Update: going from 5 to 3 stars as I visited again a few days later and I assume because it was later in the evening nothing was as good as the first time. My order was wrong but I didn’t check until after I was almost 25 minutes away."