Whitehall Square Apartments

"If I could give 0 stars I would. I had a tour scheduled for a viewing of a 2 bedroom unit. Instead of cancelling my tour for whatever reason I was texted and told to come early. I get to the complex just to be told they didn't have anything to show me and offered to show me a video that I could easily watch at home. They knew they had nothing available and chose to contact me anyway. They are very unorganized and unprofessional and I wouldn't recommend the trouble you have to go through just to look at a place. It's just not worth it."

"I’ve been in the Community now for two years I love it. The only problem is the parking with having guest passes and things of that nature but other than that overall, it’s a wonderful community and it’s quiet"

"Outside of being under the worst family ever, it's better than my previous place. The parking could be a whole lot better. I can't have anyone stay with my daughter if I have to work late because their car would be towed. There should atleast be visitor passes that are easy accessible."

"I applied for a 3 bedroom apartment around August/September 2023… long story short. Nice apartment, spacious and clean. On the other hand. When it comes to the administration side, the lines got crossed. One administrative assistant informed me l would get a refund for my application considering the fact that housing would not approve my application, although Whitehall cover utilities with the exception of water housing did not consider this as all utilities included. I been going back and forth with the administration team for over a month concerning my refund. One assistant contacted me the same young lady who informed me that l would be refunded for my application fee reached out to me last week to inform me that she reached out to the department to get my refund and she didn’t know why l haven’t been refunded. Today another assistant contacted me to inform that since my credited has been ran.I will not get a refund. Whereas the other assistant whom l have been in contact with informed me that my application process will be stopped considering housing would not approve and before they pull my credit and l would be charged that she would stop the process for moving forward in order for me to be able to get my application refunded. Nevertheless, my credit was ran as a result l was not able to get my refund unfortunately. Not bashing the apartment complex,because they apartment’s are really nice. I just don’t want this to happen to anyone else. Please get clarification from any assistance when they say they will stop the process and give you a refund make sure they are clear when they say they will stop the process. I was misled and under the impression which the assistant informed me she was going to stop the process knowing housing going to approve my application because all utilities were not included do l can get my refund. Instead my credit was ran anyway. Please make sure to get clarification from any property management companies when they mention they will stop the process and you will get a refund. I am not sure what happened from last week ti this week when the young lady said she reached out to the office concerning my refund and we were waiting for a refund, to today now I’m not getting a refund.Please be aware and make sure you get clarification and details if anyone finds themselves in a situation like this. Hopefully this will not help to anyone else. I just want to make No on ends in a situation like l have experienced."

"So far so good, no complaints. Residents are respectful. I get the same spot every time I come in for either my car or motorcycle. I see complaints about visitors parking, they do have passes if you know you are going to have them spend the night , you have to go to rental office. Haven’t seen a mouse yet maybe because of the feral cats which are friendly and doesn’t bother anyone."