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3350 @ Alterra
3350 Toledo Terrace, Hyattsville, Maryland, United States
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About the 3350 @ Alterra
3350 @ Alterra is a vibrant and connected apartment community located at 3350 Toledo Terrace in Hyattsville, Maryland. With a dynamic and stylish atmosphere, this institution offers endless possibilities for residents to create their own future. Situated just minutes away from the Metro, restaurants, shops, and entertainment options in the Arts District Hyattsville, 3350 @ Alterra is the perfect place to call home. Whether you're looking for a bustling nightlife or a quiet retreat, this institution has something for everyone. Visit us during our convenient hours of operation to see what's next for you at 3350 @ Alterra.
Photos of 3350 @ Alterra
3350 Toledo Terrace, Hyattsville, MD 20782, United States
Opening hours of 3350 @ Alterra
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
08:30 - 17:00
Sunday:
Day off
Reviews of 3350 @ Alterra
"Don't move here unless you want your packages stolen consistently and be brushed off when you report it to management. I've lived here for almost three years and the number of stolen packages I've lost is in the double digits by now. It is just February and I've already had two packages missing this year along. When these things are reported to management nothing is done and now my emails are not even answered. Delivery persons are allowed to leave bins of packages unattended in the lobby area in which people just come and pick up packages that are not theirs. By the time you come down, your things are already gone. Myself and other residents brought this to management attention at a recent event and was given excuses about how they are not responsible for packages. Why would people want to live in a place where they cannot get the things that they order online. This is insane. I'm going to continuously update this post going forward with the number of packages that are stolen from me here: 2/1/24: 2 packages"
"While I want to leave a good review I truly can not. Juwan in the leasing office staff is great. However, it seems if I ask anyone else a question they are not able to answer it. HOWEVER, that is not by far biggest issue. This building is INFESTED WITH ROACHES. I have not even been here two full months and have seen multiple roaches. As much as I pay in rent this is not acceptable. I DO NOT RECCOMENED to be paying over 2k to be living with roaches. This is the most disturbing thing ever."
"Today, I received help from Shawnice. When I say "help", I really mean "She dedicated an hour of her shift to get what I needed to get done, done". I've been a resident here for over a year and I recently happily renewed my lease. To be honest, I love the place. I get what people are saying in the reviews about roaches, packages, trash, etc. but there is literally no such thing as a perfect apartment complex (I personally haven't had roach problems either). They work really hard in the leasing office so I can't complain. Now, today was my first day meeting Shawnice. I had an issue with a package that was supposed to be delivered. She spent so much time calling Amazon, speaking with her co-workers, and even trying to get the delivery man to helps us out. That was ALOT because he was mad rude and uncooperative but she remained professional throughout. Anywhos, my issue was resolved. That's what matters to me. Moral of the story is, I had a problem, Shawnice went above and beyond for over an HOUR to help, and the problem was resolved. I mean, come on now. Lol. Managing packages is not even in her job description, yet she really values the residents in this building and that made me feel good. Thank you Shawnice. Thank you to the whole Alterra team, too."
"This has been the absolute worst move in experience ever!!! They literally put me in a unit that was never cleaned, painted, sanitized or nothing!!! There were spider webs in each of the corners of the apt. There was a shoe print I believe on the ceiling from the previous owner. Over the kitchen counter on the wall there was food stain splattered. The closet had stains from previous user, tape marks and oil stains. The bathroom door had finger prints and even look like blood stains. The stove super disgusting never been cleaned! The kitchen sink has mold all around the rim! The dishwasher extremely hard to open and then when you open it, it has the absolute worst smell ever lingering from it! Cabinets with food crumbs in them. My first night moving in roaches came from the den. The second night a roach in the kitchen sink nights later roaches in she bathroom. And then today I get up to use the bathroom and there is a roach crawling on my air bed! I have not once cooked in the apt I have not been able to feel comfortable enough to do so! It’s going on 2 months of my move in! They wouldn’t assist me with any of my concerns because no in the office could make a decision to do anything until the Property manager Amira Carney got back from vacation, which was like 2weeks. Then the expectant date she was at another property! I moved in on Nov 18, 2023 and they are now finally deciding to do something. I was under the assumption that my entire apartment would be painted. The painters kicked me and said they would, only to come back home super frustrated that the apartment had not been painted adequately! They did a quick spot paint over a couple things that I pointed out. There were still things that I took pictures of in my phone with dates that had not been addressed. No one in the leasing office cares! Absolutely none! They are getting paid for a job they care less about! They keep using words like repaint or there aren’t any active activity of the roaches when I have sent plenty videos and pictures! I’ve sent plenty emails and even tried reaching out to the regional manager Denise Rogers and she has not responded to me instead she has the rudest unpleasant assistant manager Deja Helslop send me an email. The property manager Amira Carney has not made an attempt to meet me or address my issues. I’ve asked for a walk through and I’ve asked for a meeting to go over my issues and she has made no attempt. The office phones keeps going out so you can’t call them in the office. The elevator keep breaking. Only one garage door works! This is not a luxury feel at all! My packages has gotten stolen! I have not been in this unit a full 2 months yet! My list goes on and on about the problems here at Alterra! And my clients that have referred me all say it didn’t use to be like this! I’ve signed a 15 month lease and am very disappointed that I did! These roaches are very much of an annoyance and it very saddening and devastating!"
"Find somewhere else to go. Anywhere else. This community has changed over time and not for the better. The rent increases each year. In addition to your base rent and parking costs, you'll pay an additional $30 per month for a trash service whether you use it or not. A trash service was implemented this year. Residents were issued dollar store trash cans and told to protect them as if they were an appliance attached to the unit, and then also told that they'd be charged for the trash can upon move out if anything were to happen to it. You'll fumigate your apartment regularly to combat roaches that run rapidly throughout the building, and I'm not sure who thought it would be a good idea to feed them by leaving garbage near our front doors in the hallway disguised as a trash service to cater to lazy tenants who can locate the trash room, but not the trash tube. If you move here, you'll need to always look down each time you open your door, to stop roaches that roam the hallways from hurrying into your unit. You'll also pay an additional $5 per month whether you agree with it or not for the use of the mailbox lockers, an item that used to be complimentary to the residents considering the rent. You may see a pool table in the photos online, don't get excited because they removed that almost two years ago. Each year residents have access to fewer amenities, but the costs continue to increase. On occasion, homeless people find their way into the complex and sleep in the stairwells and main lobby. Despite the perceived controlled access, I recently reported a woman sleeping on the carpet right outside of my apartment door which startled me. The pool is about 4 feet deep and it's very small. If you can find a space to sit in the water amongst the crowds of people and children and avoid the residents who like to be on their worst behavior, you're lucky. There is no communal or private outdoor space, no balconies, and no quad area. There are benches at the bus stop on the exterior of the building if you'd like to sit outside and get fresh air, but you won't want to stay long. If you move here, you'll want to avoid getting on the bad side of any of the maintenance staff. The majority of them are very kind and knowledgeable. But - I've had one member retaliate by refusing to complete the work order in the past, and this same individual damaged my personal property during a supposed inspection. The inspection was advertised as a necessary task to ensure the whole unit was up to par, but in reality, included him looking inside one kitchen cabinet, breaking one of my glasses, and then leaving. It was an accident, but it was an accident that was avoidable if he had handled my property with care. My apartment is very neat, and these same items never move because they are stored properly. If you have an emergency request that the after-hours maintenance person should respond to, you may not get a response. My last one was ignored despite leaving multiple messages. A couple of the leasing agents are very sincere, kind & helpful, but unfortunately, their good sentiment does not extend to the property manager who has zero connection or rapport with the residents; she comes across as disingenuous. If you have no other place to go, 3350 @ Alterra will work in the meantime, but if you can avoid it, you should. Believe the reviewers, this place is ranked below 3 stars for a reason. The people have spoken. UPDATE 11-16-2023 REPLY TO THE OWNER Businesses often seem to ignore complaints that have been directly communicated to them. However, as soon as those complaints become public through online reviews, suddenly they respond as if they hadn't been neglecting the concerns all along. Generic and canned language replies do not provide any real assistance. I urge to address resident concerns promptly and proactively, before they escalate to a public platform. By addressing issues and implementing preventative maintenance practices, you can make a significant difference in obtaining positive reviews rather than negative ones."
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