Elme Watkins Mill

"Maintenance here is awful. Lazy and slow. Maintenance supervisor should be flipping burgers not in this position. I wonder how many people have left this apartment complex because of the maintenance team not fixing stuff or putting little effort into it, or just being incredibly slow."

"I do not write reviews, but potential clients for Watkins Mill need to know, Sadly my application was denied, (the apartment was very nice), I was notified of this within 2 days. I applied July 21, I have not yet received my deposit. The office staff do not return calls unless they want to.They are not honest with any answers, and will not admit to error that are made by them . The management attitude is the same. I have called several times and no response. I am going to report to BBB , and anyone else that will listen . This is what's wrong with America, people do not want to work. Thank you."

"I’ve been here for about 2.5 years and let me say to start out, I’ve had some issues that were deal breakers and would’ve resulted in a 3 star rating. But this staff knows how to put it in hyperdrive and get stuff done fast. They really work to make sure this place was suitable. Whenever I put in a maintenance request, they’re on it. Like I can put in a request at 2 AM and they’re addressing it at 9, like the turn around is amazing. I liked the old maintenance guy Kevin, but Donald is the G.O.A.T. He’s really knowledgeable and makes sure you understand the process of a repair And even provides tips to help maintain the life what he’s fixing. The property responds with the speed of service and Donald responds with the quality of service. I also love how Bladimir or Sandra calls to confirm or clarify information. They’re patient, helpful, understanding, and very thorough. They deserve 5 stars!"

"I have lived here since July 2021 and I would not recommend moving here.Back in January I noticed water dripping from upstairs into my bathroom I submitted a service request,2 days later I got a notification that the job was complete but no-one came to my apartment.This issue continued into February,I submitted a service request and each time I got the same result.At one point my service request was removed by management,when I inquired the assistant property manager told me that he removed it because there's no way to find out where the leak is coming from.I had to explain to him that there's still a leak and it needs to be fixed,he submitted another service request and once again I got notification that the problem was resolved but no-one came to my apartment. One morning in March water was literally pouring from upstairs into my bathroom that was when they decided to fix the problem,it turn out that the tenant upstairs had flushed a wash cloth and that was the reason for the leak,it took 2 days for the issue to be fully resolved. I asked about breaking my lease because of the unsanitary condition,I was told I would have to pay to break lease even though it would be as a result of their negligence.The property manager was suppose to contact me but noone did.Explore other options before moving here."

"We've been living here for about 3 years and have had hardly any complaints or problems. When we need services done, they get it done. Donald is possibly one of the best maintenance guys out there. He always make sure the tenants are satisfied with the fixes and when things don't get done the way they should be, he makes sure to find a solution"