First Steps Pediatrics

"Never have had an issue. My son has been there for 11 years now & my girls go here as well. Anytime I call with any concern they see the kids. Love the receptionist, nurses & doctors!"

"My kids were patients here since birth (they’re 5 and 4). Unfortunately the communication by everyone in this practice is terrible. When the beaver location closed (the office closest to us) there was no fore warning. No letters or emails or phone calls sent out. The only saving grace was Dr. McKnight. She was truly amazing, she was the only doctor I was comfortable with my children seeing in the last 5 years. She unfortunately left the practice this past month and I only found out by calling to set up my kids annual visits with her. There was no communication, letter, email, phone call, anything to communicate she was leaving."

"I just went to this place and "doctor" Zavaras recommended me (a teenager!!) stretch mark cream! I understand that I'm big but recommended a cream to get rid of something on a child instead of either ignoring it or saying it's not something to be ashamed of is disgusting. She also never mentioned that they were something to be concerned about either so it's not like they're causing any issues being there! Not to mention she also spent almost the whole appointment commenting about my weight in very rude way when I was about eight and that completely ruined my self image. I can't believe someone this rude and unprofessional is allowed to work with children! This isn't about me being offended either, I've been dealing with weight problems my whole life, this is because treating children like it's their fault for medical issues is deplorable behavior. I remember that after the appointment I had at eight with her that I mentioned befire was over I cried the whole way home because I felt ugly and disgusting. No CHILD should ever feel like that!! This lady should not be in any medical care least of all pediatric "care"!"

"My wife was calling in for my autistic son, who is non verbal. She wanted to switch from our old pediatrician to First Steps. My wife also wanted to see if they can check for strep, like a follow up, to see if it was gone. The lady who answered the phone was very rude to my wife. She was very short with her and just kept saying they can only check the ears? Maybe thats true but there was no need to speak to someone like that. We’re having a hard time finding a pediatrician’s office to accommodate our son and that call didn’t make it easier. It’s starting to take a toll on us. I’ve worked in customer service (restaurant industry) since I was 18 and still do. I know it’s rough some days dealing with the public but you still have to be professional. It’s your job. Especially when my wife was just trying to get some questions answered."

"I was taking my toddler and baby here, until recently and I have decided we need to switch to a new pediatrician group. Dr. McKnight is great and we always requested her. But, the medical assistants there have poor bedside manner and are not friendly. Working with babies and toddlers, I’d expect them to at least be friendly towards the little ones. Our last visit we were also forgot about completely in our exam room (our appt turned into almost 3 hours) and I had to go to the desk to tell them they forgot about us. I would not recommend them."