Caring Heights Community Care and Rehabilitation Center

"Some staff are nice most are definitely not. wait time for Bathroom, or Bedpan is usually 15min. To 1hr sometimes used my brief. Meals are not that great and you get what they serve for the day some different food options. Great Therapy Dept all around. But just like any facility there will be something to complain about"

"My mother has been in the facility for over 10 plus years and she is in the last stages of MS. In the beginning everything was wonderful the staff was great Admin was wonderful they took excellent care of my mother . Now everything is terrible ever since Saber Health Group took over in 2019 of Caring Heights. A lot of my mother's clothing and blankets are missing. the ones that very special are 2 Steeler Jerseys that me and my Fiancée bought her and they are gone. They do not groom her nor bathe her the way that hey should I have visited my mom and there were occasions where her hair was not done and also there was one time her hair was not done in a long time and it was very very matted. I tried my best to comb her hair and she was in so much pain and her hair was matted so bad that her hair was coming out when I was combing it. Another issue is controlling COVID in the building . I received a phone call yesterday stating that 1 staff and 5 residents have COVID. THIS IS REDLICIOUS AND UNACCEPTABLE WHEN COVID SPREADS IN THE FACILITY I CAN NOT SEE MY MOTHER WHEN COVID HITS IN THE BUILDING BECAUSE I WORK IN A DOCTOR'S OFFICE AND WITH A MASK TO GO VISIT HER I CANT BECAUSE I DO NOT WANT TO SPREAD THE VIRUS THROUGHOUT THE OFFICE. THE FACILITY NEEDS TO DO BETTER IN CONTROLLING THE VIRUS THEY NEED TO TEST PATIENTS AND STAFF EVERY OTHER DAY!!!! Also my other complaint is I understand that you need Power of Attorney but I have been handing all my mother's affairs for years. My mom barley has clothes and things that she needs and she is sitting on money over there. they only allow the family $50 to take out of the account and that is not even enough to do what I have to do for my mother. I work and the money that I make covers only my bills and other little things that needs to be done for myself and my household. I cannot afford to get a lawyer and draw up power of attorney papers. I am the only one that takes care of her affairs there is no other family left and I have no one to help me . When it comes to something like this SaberHealth should be encouraging their facilities that they have to try to help as much as possible with the Patients and their families . I have already called as of today on and filed a complaint. I accept someone from Saber to get back to me"

"I would never again send a loved one for care here. They were irresponsible, no one wanted to be accountable for anything, my mother, my Husband and I caught Covid from caring heights. My Mother's doctor wanted her to have special breathing equipment and it took 17 phone calls and 2 weeks"

"As the Dietary Director at Caring Heights for over a year, I have been very impressed with the team of professionals that I work with and the family atmosphere that is within the facility. The residents are the reason I come back every day. They have so many heartfelt stories and experiences that they share. I enjoy serving them everyday and love working at the facility. Saber Healthcare has been very instrumental in providing the tools we need. During the pandemic, Saber and our team have been phenomenal and are true super heroes! I honestly could say that if I was in need of a nursing facility for rehab or long term care for one of my own family members I would choose Caring Heights. I am very proud to say that I work at this facility and have been given the honor of working to make the lives of the residents better. The smiles on the residents faces could tell a million stories."