Journey Healthcare (Suboxone and Vivitrol)

"One of the worst places I’ve ever decided to go to. I have expressed for almost 2 months that I want to increase my medication and set up an appointment with my psychiatrist, they say they’ll get me on her schedule and nothing happens. I got a call from some very rude woman working at the Murrysville location a few days ago stating that my psychiatrist is currently leaving and they have no others that are currently accepting new patients. So what happens to the rest of this Doctors patients including myself? We’re just screwed and out of medications and a psychiatrist? Or do we just hope that maybe they’ll have an opening or new doctor that can put us on their schedule? By the looks of it we should all be hoping that our PCP’s will fill our meds until we can hopefully get into somewhere new in a timely manner. I’ve also expressed multiple times that I wanted to be setup with a therapist for in person and time just goes on and you don’t hear back. You have to call multiple times a day hoping they’ll answer or leave multiple voicemails for them to reach back out and say “well look into it and see who we can get you set up with” and you still hear NOTHING back after. The lack of communication and care that comes from these people is insane. No wonder they’ve lost multiple employees including Doctor’s within the last year. They need to shut down one of the Journey locations and just merge them. Management and owners don’t seem to care and really just want your money it seems like. Pretty sad when some of the staff even make comments on the entire place. Also if you ever go to Murrysville just be warned that Megan has a serious attitude problem."

"I highly advise against seeking treatment at Journey Healthcare. In the absence of a secure patient portal, junior HR personnel is the only source of communication (via phone and email) for scheduling, provider-specific questions, and sensitive medical and diagnosis information. This is not only wildly inappropriate but also led to deep frustration, confusion, and the feeling that staff was bothered to help me in a time of clearly expressed need. During a time when I needed high-touch care, my medication evaluation appointment was cancelled via text; after spending 20 minutes on the phone (the only way to schedule), I was informed that I would have to wait another month for the appointment that would have been immensely helpful. While provider emergencies are understandable, the flippant, rude, elusive, disorganized, and combative communication from staff members made me feel exponentially worse for insisting that I find quality care in a timely manner. I am taking my care to another group after having been consistently and severely disappointed with the blatant lack of care and professionalism."

"I would highly recommend Journey healthcare to anyone struggling. As someone who has been to other facilities, nothing compares to this one. The place is extremely clean and well ran. They have drinks in their waiting room and toys for the kids (which you’re not afraid to bring)! They treat you like a person and actually spend time helping you meet your goals. The office manager Michelle is incredible and has helped me personally in so many ways I’m so thankful for! Amanda at the front desk is really kind and helpful as well, and I have never for one minute felt judged by this staff. The doctor helps you RECOVER, not just put you on a medication and keep you on it robotically for years. They spend time getting to know you. It’s a true program and I can’t thank Michelle, Amanda and Dr. M enough for helping me in my “journey”!"

"I was beyond impressed with my experience at Journey Healthcare. My first contact was with Mike and Michelle. I was completely blown away by how helpful and kind they were and how fast they were at getting back to me. My appointment ran on time, the doctor was really knowledgeable and made me feel comfortable throughout the appointment. The whole organization made me feel like they care about me as an individual, not just a patient. I would highly recommend this medical group."