Lion's Gate Townhomes

"Exceptional Customer Service from Assistant Property Manager Olivia DeSimone at Lion's Gate Townhome I recently had the pleasure of interacting with Assistant Property Manager Olivia DeSimone at Lion's Gate Townhomes, and I must say that the level of service she provided was absolutely exceptional. From start to finish, Olivia went above and beyond to ensure that my experience as a future resident was smooth and enjoyable. From the moment I reached out to inquire about leasing options, Olivia was prompt in her responses and displayed an impressive knowledge of the property and its amenities. She patiently answered all my questions, taking the time to understand my requirements and preferences. Her friendly and professional demeanor immediately put me at ease and made me feel valued as a prospective tenant. Once I decided to move forward with the leasing process, Olivia continued to impress me with her efficiency and attention to detail. She meticulously guided me through the application process, ensuring that all necessary documentation was submitted correctly and promptly. Her prompt communication and follow-ups demonstrated her commitment to providing exceptional service. During the move-in process, Olivia's assistance was invaluable. She personally conducted a thorough walkthrough of the townhome, ensuring that everything was in perfect condition and addressing any concerns I had. Her dedication to ensuring tenant satisfaction was evident as she promptly addressed a minor maintenance issue, coordinating with the maintenance team to resolve it swiftly. Throughout my tenancy, Olivia has consistently been a reliable point of contact. Any inquiries or concerns I had were met with prompt responses, and she always took the time to listen attentively and provide helpful solutions. Her professionalism, responsiveness, and genuine care for residents truly set her apart. Olivia's exceptional customer service has made my experience at Lion's Gate Townhomes a truly positive one. Her dedication to ensuring resident satisfaction is commendable, and she is an asset to the property management team. I highly recommend Olivia DeSimone and the entire Lion's Gate Townhomes community to anyone seeking a welcoming and well-managed living environment. I would like to extend my heartfelt thanks to Olivia and staff for going above and beyond to provide exceptional customer service. Kudos to her for making Lion's Gate Townhomes a place I am proud to call home."

"Lion's Gate is a lovely place to live. Other then how nice the homes are, the staff is a big part of why living here rocks. Olivia in the office is both pleasant and smart. Henry the head of maintenance is essentially a genius who is at the top of his trade. I cannot think of any negatives. The previous property manager was pretty fantastic as well."

"This property is beautiful and clean. Olivia showed us two beautiful town homes today and she was amazing. We cannot wait to make our final decision. This location is the perfect location for my family and I. Pet friendly homes for a reasonable price are hard to find. So happy with the property and staff."

"My husband and I just moved out of here after 3 1/2 years. We loved it here , never interacted much with the office other then a few times but the maintenance team here is spectacular! Henry is amazing, very fast and knowledgeable on what he is doing! He is definitely 1 of the reasons we loved it here so much. We were unfortunate to have a terrible right next door neighbor, a single senior lady that truly made our lives extremely difficult since before I had even walked in our town home door … she talked my ear off for over an hour telling me every rule and what we can or cannot do. We brushed this off at first just took it as nothing the first few weeks and even felt bad for her and thought she was just lonely but it got very very bad She made my family and I very uncomfortable and gossiped excessively about us and everyone else, constantly complained , we couldn’t do a thing without here putting her 2 cents in. Our every move felt stalked by her. she would even write lists of what everyone was doing wrong and sent to the office. Even blamed us multiple times for her being hospitalized just from us painting a piece of card board for my work. We are a very kind quiet family we didn’t deserve to go through that and nothing to have been done I really hope the next tenants there do not have to go through that. My only suggestion to lions gate is to listen to your tenants, I put multiple complaints about how uncomfortable we were and unfortunately nothing was done so we stopped bothering reporting anything after the first few times…. it resulted in us moving out sooner then we wanted. We are beyond happy with our new home purchase though. Again the community is lovely and clean and the park and trail is beautiful and maintenance team is great ! Amazing place to live I would definitely recommend. We just had an unfortunate situation that wasn’t their fault."

"My husband and I have lived in this community for 9 years. Three different owner’s and the service has went down while the price has gone up tremendously. Our experience with lions gate has not been all bad. The four stars is mainly because we’ve built a relationship with office personnel and maintenance staff, particularly Dominique and Henry. We have always had our request answered immediately by them both. Henry has become our favorite maintenance man, he’s quick, pleasant, informative and prompt."