Old Navy

"Normally, I have shopped online and in the Old Navy stores in Hamilton Marketplace and in PA. This was the first time I attempted to shop at the one in the mall. At first, everything was going great and I found some pieces that I was excited about. However, there was one piece that I needed to try on because I was not sure if the material stretched enough. Inadvertently, I brought the shopping bag inside the fitting room. A few minutes later, a loud knock startled me and I was rudely told by the individual that I couldn't bring my bag in there. The person's overall tone I found to be highly disrespectful and aggressive. This dampened my experience and I changed my mind about purchasing the clothes I bought there. It is a shame, since I hadn't used my Old Navy card for over a year and this would have been the perfect belated birthday gift for myself. Going forward, I will shop at the Old Navy locations that are welcoming, not those that make a customer feel unwelcome. The only reason this place didn't get a 1 star because of the assistance of the fitting room person and the demeanor of others working the sales floor."

"Basics at great prices. Great sales and online too. Always neat with helpful staff"

"Very nice store very clean. Great prices. The cashier Wondeline was her name needs training on being more friendly."

"I like this store for their customer service experience. I know they may not have everything but at least the people are nice and fun to talk with."

"Store was extremely messy. Clothes were piled on the floor, hanging off shelves, long line for checkout, and the checkout counter was a disaster. Not worth shopping there if the clothes I buy, may have spent time on the floor."