Goodwill Store & Donation Center 2708 Dekalb Pike, East Norriton, PA 19401

"I’ve gone to this store for the past 2 years, but I will not be back. Prices are high, managers are rude, and they close earlier than their hours say. The store “closes” at 8pm, but the registers turn off at 7:50. At 7:15 I was in the dressing room, the manager knocked on the door and told me I had one minute until they were locking the door. During prior visits, they announced over the loud speaker every 5 minutes that they would be closing in 50 minutes, 45 minutes, 40 minutes, etc. The store is disorganized, some of the clothes are organized by size, others are by color. Many of the clothes are sold at the original value, or just under the original price of the garment. Every time I go back to this store there is a new unpleasant experience. Good luck goodwill. I hope you get some new management soon."

"I used to love coming to this goodwill, I moved out of state and make sure I stop by every time i’m home. Went in today and at 4pm they made an announcement saying they close in an hour, so i take my cart full of clothes and head to the dressing rooms just to find all of them locked, they refused to open them stating they couldn’t because they close in an hour, the staff proceed to argue and talk down to the customers trying to try on their clothes so they can make purchases. I left my full cart there and left. Worst experience ever worst staff ever, sadly never going there again."

"Was just here over the weekend for the first time in over a year. This use to be my go to Goodwill with friendly staff a good assortment of everything and clean store. They have definitely changed and the quality has gone down. As did the friendliness of staff. My biggest issue was the three older gentleman following my daughter and I around. I’m unsure if they now have secret shoppers to prevent theft? We ended our shopping trip early due to this. There is zero reason that these men were getting so close I could see what they had for lunch in their teeth. Extremely uneasy feeling and Unfortunately, I will not be back to this location."

"It breaks my heart leaving a bad review but it’s not without countless bad experiences here. My first complaint is that it’s wayyyy too expensive for a thrift store. There are clothes items from shein that would be cheaper if you bought them brand new! They truly need to reevaluate their pricing. Also, the employees just aren’t friendly sometimes. They can be just flat out rude and hostile; sometimes feels like they’re on a power trip. I really wish I wasn’t leaving this bad review. But I’ve truly never been here and had a good experience."

"I was at this location today at around 3-4 PM. I was double charged for a dress due to the cashier double scanning the item without me realising. I only got 3 items, the cashier even confirmed verbally that I had 3 items. A dress, a hairbrush, and a 2 piece dance set. I was provided with a receipt that showed the 2-piece dance set, the hairbrush, and the dress charged TWICE. When I went over to the manager of the location, Heather, I was told that I could not receive my money back. Even though this is NOT a return, the money was literally stolen from me as I was double charged for a product due to the cashiers error. I was told to contact higher-ups at the company as there is nothing she could do. I am frankly angry as the Goodwill company has stolen over 10$ from me, that I need, all because of a cashiers error. Everybody makes mistakes, but stealing my money and then failing to correct this mistake is horrible. It was also nearly impossible to find a way to contact Goodwill online and the store manager would not directly give me a number to contact so I had to jump through multiple hoops to HOPEFULLY have found an email service that will assist. I get that maybe their hands are tied but it's a different story when your cashier makes the mistake. This wasn't a return or anything I did. They should have contacted their higher-ups or at least provided a direct number for me to contact to resolve this issue."