Banfield Pet Hospital

"I live in the North Hills but I drive to Crafton. I started going here this year because they were about to get a dog we had adopted neutered before every other place we called. After going through that process and even getting a another dog since, I have made Banfield Crafton my primary Vet. I love the staff up front, the vet techs, and the Vet. Melanie, up front is amazing, in addition to the rest of the staff. I will continue to drive to crafton for my dogs"

"Needed vet care asap because my dog was having serious bowel issues. They were the only location that could take her in on such short notice. Usually with same day appointments, you're waiting for a very long time. We were in and out in less than 2 hours. The staff kept me up to date on estimated costs throughout our time there so that there were no surprises. The staff was very knowledgeable about my pup's problem and you could tell that they truly cared for and loved every animal that came in through the door."

"Banfield won't trim dog nails unless you pay an office visit $65, and another $20 for nails. They are focused on getting clients to pay a monthly fee for services, which start out around $38. It's just too much! It took me two visits and $400 to have the doctor actually "look" into my dogs flea problem. It should have been discovered on the first visit. Unhappy"

"This place is terrible, poor customer service, and the staff are rude. They don’t inform you about anything and want to sell you/ upgrade your plan. They try to scare and provide false information about your pet and only give a damn about making money. This place is money hunger and they need to learn about customer service. At first I trusted Banfield with my pet and loved this place, but over time I learned not only did they lied about my pet health and weight, but they don’t tell the customer anything!! Then all they say is “Well you signed the agreement.” It’s a poor place to even take your pet and shot out to Tara who is nasty and rude. She needs to learn about customer service and how dare you hang up the phone on a customer who was never informed about a plan being upgraded.This place doesn’t care about your pet! All they care about is billing you, so don’t invest your money at this place."

"I have been bringing my senior dog here for a few years, and the service has always been excellent. She now requires additional care that involves weekly visits, and the staff could not be any kinder or more helpful. She has gone from a dog who feared our former vet, to one that happily trots in to see her friends. I cannot thank the staff enough for how well they’ve treated us!"