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Banfield Pet Hospital
5301 Grove Road, Pittsburgh, Pennsylvania, United States
About the Banfield Pet Hospital
Banfield Pet Hospital is a leading veterinary care institution located at 5301 Grove Road in Pittsburgh, Pennsylvania. With a commitment to providing high-quality and compassionate care for pets, Banfield offers a wide range of services including wellness exams, vaccinations, dental care, surgeries, and more. Their team of experienced veterinarians and staff strive to ensure the health and well-being of each furry friend that walks through their doors. Whether your pet needs a routine check-up or specialized treatment, Banfield Pet Hospital is dedicated to providing top-notch care for all animals.
Photos of Banfield Pet Hospital
5301 Grove Rd Ste 545, Pittsburgh, PA 15236, United States
Opening hours of Banfield Pet Hospital
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 18:00
Sunday:
Day off
Reviews of Banfield Pet Hospital
"Atrocious place, horrifically disorganized and never on the same page. We were told that we could get our dogs meds this weekend. We called today and we're now told that we can't get them until he is seen again. The earliest appointment is 1/27. What an absolute joke. You guys jerked us around on this for weeks. Also staff is completely apathetic. I repeat DO NOT go here. Avoid it like the plague. Give literally any other vet your money."
"They were very nice. However, I had to drop my pet off, and he was in a cage most of the day. When we came home, he drank more water than I had ever seen him drink at one time, in the past. It makes me wonder how much access he had to water while waiting to be seen by the vet."
"Had an appointment for my dog on December 5th. Got a call on December 4th asking if I could reschedule to December 8th for a drop-off at 9:45 AM because there was no available doctor on the 5th, to which I accepted. I dropped my dog off at 9:45 AM for a nail clipping and to check hotspots on my dog. When it got to be 2:00 PM I got concerned and called. When I inquired about my pet I was told she was done and was sleeping in the back. I was informed that it would only be a little longer because the doctor still had to see her since she was a late drop-off and the doctor had surgeries to finish/wrap up. Not really sure how 9:45 AM is considered a late drop-off, but okay im not going to debate that detail. So I waited until 4:00 PM and had enough because I still didnt get a phone call. I got my kid off the bus and went straight to Banfield. When I sat down near the front desk I was asked if I was there for Bella and I said yes. I then asked "Do you know how long she's been ready?" to which they person at the front desk replied "I don't know". Seemed like a simple question that should be easily answered, but I guess there's a disconnect in the communication amongst the staff there. I eventually got home at 5 after waiting for/talking to the doctor and checking out. Now I understand that there could have been pets scheduled to be seen before mine, but why was it roughly a 7 hour experience for a nail clipping and skin scrapping/examination?! Not to mention that at 2:00 PM I was told it would only be a little longer, didn't hear anything for the next two hours, and then when I just show up my dog is now ready to go and the doctor is ready to talk to me?! I'm definitely taking my dog to a different Banfield location for the time I have coverage and then I'm dropping Banfield all together and looking for a better vet."
"Banfield in Caste Village offered me a 9:15 am drop off appointment for my dog to have a basic wellness check. At 1:45, I went to pick her up and was asked to wait an additional 45-60 minutes. She hadn’t even been looked at yet!!! AFTER HAVIBG HER IN A CAGE FOR 5 hours!!! And that was followed with no apology, rapid fire excuses and a general poor attitude from the receptionist. I WILL NEVER USE THIS BUSINESS AGAIN. I’ve had dogs my whole life and have never had such a poor vet appointment experience. That’s my mistake for trying a corporate vet in the first place. NEVER AGAIN."
"We love Banfield and especially the staff at this location. We are always greeted by name, and both of the vets here have done a great job with one of my cats who isn’t very friendly. I appreciate that so much considering my old vet would not physically examine him. They are kind and patient with the animals. Also, you can almost always get in for a drop off appointment if one of your pets is sick. That is a huge relief. We switched to Banfield a little over a year ago, after our former vet quoted $1200 for a teeth cleaning for one of our cats, and about $900 for spaying our dog. With the mid tier plan, dental cleaning is included—a huge financial relief for us since one of our cats has bad teeth. We also were able to add the spay on to our plan in order to break up the cost, which was great! Some other reviews aren’t happy with the pricing, but I find they are always clear about it and do not overcharge compared to other local vets. When there was a miscommunication, the clinic and corporate worked with us to correct the situation, which was greatly appreciated. Highly recommend this location. Freyja gives them two paws up!"
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