CVS

"Consistently one of the most miserable pharmacy experiences you'll ever have. It's woefully, incredibly understaffed. Getting someone on the phone can take over an hour if you manage it at all. Lines are always long and the employees are always beyond stressed and often seem to lack any sense of urgency (which is understandable given how exhausted they must be). No one should ever choose this pharmacy unless they have literally no other option."

"THE WORST CVS I've worked with. Consistently being put on hold and just to be put on voicemail when I'm calling in prescriptions. This happens on MULTIPLE occasions. People aren't getting their prescriptions on time when they make providers leave voicemails only to say they never got a call when contacting them a second time to get their prescription. Don't expect to get your prescriptions on time if you're going to go here."

"Very sad place. Employee morale must be as low as the cleanliness standards there. You need a tetanus shot to even walk in there. This CVS is in a lively, well-populated neighborhood and could so easily be a great resource. I will go to any lengths to avoid going in there. Filthy, irritable employees, etc. I feel bad for the pharmacists who have to work in that dark hole in the back."

"Terrible Customer Service/ Lack of overall decency I went to this CVS to get a flu shot and COVID vaccine/booster. I booked an appointment for 2:30pm because my cvs and any nearby didn’t have any available appointments. I called ahead of time to let them know I was on the way and they told me “okay they will be there till 5pm and are ready for me”. But once I arrived I found out they ran out of the COVID vaccine this MORNING. So of course I’m upset and I simply mention maybe that’s something they should call and tell people. Then I wouldn’t have to waisted my time. They then proceed to tell me they don’t make calls since I scheduled both the flu and COVID their policy is to just tell people upon arrival. I then make the point that well if I scheduled both then wouldn’t you think I wanted both. So a phone call would have given me the opportunity to cancel and schedule at another location. I then try to get the Flu shot only to be told they don’t take my insurance and I would have to pay out of pocket. I then again mention well that’s something else you could have called and informed me. Or you (cvs) should at least have noted when signing up to make an appointment. They said well that’s a recent change as of beginning of this year that they no longer work with my insurance for flu shots. Which I then make the point that well that’s plenty of time for cvs to just make a simple update while signing up. So I cancel my appointment and walk out without either vaccine but instead the number for the feedback department."

"Gee whiz, what a terrible pharmacy. One pharmacist kept cutting me off before I could complete a sentence....each and every sentence! I understand they are rushed; but, truly, this location is awful. Always long lines at the pharmacy, prescriptions not filled when promised. Frequent issues with refills. CVS either needs to increase staffing so the pharmacist can do some true patient counseling or continue to close even more locations. Considering they are likely dealing with ill patients, this location's pharmacy really needs some training on customer service."