Groom Haven
41 East Fort Avenue, Baltimore, Maryland 21230
About the Groom Haven
Groom Haven is a premier grooming institution located at 41 East Fort Avenue in Baltimore, Maryland. Our experienced and skilled groomers provide top-notch grooming services for dogs and cats of all breeds and sizes. Our facility is equipped with state-of-the-art grooming tools and products to ensure your pet receives the best care possible. At Groom Haven, we prioritize the comfort and well-being of your furry friend, making their grooming experience a stress-free and enjoyable one. Book an appointment today and treat your pet to a pampering session at Groom Haven.
Photos of Groom Haven
41 E Fort Ave #1, Baltimore, MD 21230, United States
Opening hours of Groom Haven
Monday:
Closed
Tuesday:
09:00 - 16:30
Wednesday:
09:00 - 16:30
Thursday:
09:00 - 16:30
Friday:
09:00 - 16:30
Saturday:
09:00 - 16:30
Sunday:
Closed
Reviews of Groom Haven
"We have been using Groom Haven since they opened in our neighborhood and have always been pleased with the results! Iesha and her team are experts in their craft & always so friendly, communicative and great with our dog! 10/10 recommend!"
"Love, love, love this business and Ms. Kim! We have been taking our dogs to Kim for grooming for years; first at the Loyal Companion and now here. She does amazing work, is extremely kind, and is great with dogs."
"We chose this place out of convenience. Not many dog groomers in the area. The few appointments we had, our particular groomer was late on several occasions. Unappologectic in her reason for being late. Customer service was not the best. Needless to say, we travel a bit further out to a new groomer. Convience doesn't mean we should accept poor customer service."
"They moved my appointment up for no reason and only sent me an email. Didn’t bother calling. I took off work for this and the next time she offered was another weekday when I would have to take off AGAIN. Extremely inconsiderate. Wouldn’t even give my dog a nail trim after I explained how much of an inconvenience this was. I will never bring my dog here again and I hope no one else does. Terrible customer service and clearly no respect for clients. I have been here multiple times so I know they have my contact information. Pathetic. **I checked my email and there was nothing so Rhonda just straight up lied to my face."
"We took our 2 dogs here for the last 2.5 years with things going well at first. Over the past year the communication has deteriorated considerably. We were consistently having our appointments rescheduled and sometimes without having any contact with the service provider other than an email notification. They told us that our 80 lb dog could no longer have 3 pm appointments because of how long it would take to dry. Fair, but if that’s the policy, the website shouldn’t allow for appointment booking at that time. Or at least have a note on the site. The weight and time are provided at the time of each booking. I don’t believe anyone is screening these appointments thoroughly until the day of judging from how many day of cancellations we’ve had. We were also contacted at least twice on short notice to come in hours earlier than our appointment time. As far as we could tell, these requests were for the groomer’s convenience. The paper filing system that they are using definitely contributed to some of the confusion with our appointments. My spouse and I were not married yet so the differing last names led them to keep 2 separate files for the same dog. For some reason, they never got around to combining the files into 1 so we were repeatedly asked for rabies documentation and contact information during drop off. They do great work on the grooming part of the business, but communication and organization issues were too frustrating to continue being patient and understanding."
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