Jefferson Hospital 565 Coal Valley Road, Jefferson Hills, PA 15025

"I hate hospital stays, but this one was my best experience, the staff was amazing! (10 out of 10) They made the experience bearable and I felt well taken care of and in good hands! Only Hospital I will use from now on."

"Jefferson Hospital is one of the more lax and apathetic medical locations I’ve come across in recent years. Due to random issues stemming from a medication reaction, btw I had to diagnose that reaction, I had the “privilege” of going here several times over the past couple of months. In almost each case there were tech availability issues and the staff were mostly subpar in attitude, approach, “bedside manner”, diagnostic consideration, and demeanor. For example: During one episode, after they officially discharged me, I got sick in the room and willed myself to crawl from the trash can to the speaker to call for help. The staff nurses came in, and literally just stared at me on the floor. I had to firmly tell them I needed help standing back up since I couldn’t. Apparently my position inconvenienced them and “threw them off balance” (according to the nurse who expressed as such to me) by getting sick though discharged. Freaking sorry that you can’t handle what you’re trained for and paid to do. The only doctor who was genuinely worth his salt there is Dr. Sullivan. If you’re lucky enough to meet this man, just know that he does take an interest in your condition. He comforted my wife and talked with her about my symptoms when I couldn’t speak. The techs are awesome there too I might add, and are some of the best people in the world to interact with. That is the only reason this hospital gets a 2 star rating. Very recently I went in again for a random pain that cropped up a few days ago proximate to a concern area I’ve had for a few years. Pain is still impacting me as of now despite the PA’s stated OTC medicinal approach. They “diagnosed” me without evidence or scans for something that I historically do not have with zero consideration for the concern area as a potential cause. The PA even confirmed in my presence that, based on feel, my concern point was present. Despite that empirical evidence though, I have “X” they stated. Quite literally a response I would have expected from MedExpress - which is why I went to Jefferson instead (maybe I should have pursued the latter option in hindsight). Anyways, I had previously asked them for a reanalysis of a scan to see if that concern point was present and overlooked, and they randomly offered (without prompting actually) to look into that request while I was there - then proceeded to quote the original scan notes in MyChart instead of conducting a reanalysis. When confronted about this I was told “oh we don’t have reading radiologists here to do what you’re asking”. Well then what the heck do you people have, and why would you offer to re-review the scan if no qualified professional is around to conduct a thorough and objective re-analysis? Between no scanning tech availability end of December, lack of foresight to conduct ultrasounds and stress tests where definitely appropriate (AHN cardiologist was astounded they didn’t pursue such screening), and no reading radiologists on hand or “available”, I swear that the PA’s and doctors at Jefferson take sadistic delight in roadblocking you from meaningful diagnostics, discourse, and health-concern related inquiries. Or the staff are so self-focused and jaded that they either don’t care (or think you’re just stupid). If my pain does correlate to my concern point, I wonder if I can pursue Jefferson or AHN for medical negligence - especially if what I surmise is the issue has expanded. Is this apathy a symptom of the medical community at large? Maybe. But the experiences we’ve had up at UPMC are far better than any I’ve had at Jefferson (barring my interactions with Dr. S and the techs there). If you value your health and that of your loved ones, go elsewhere. We considered going here for child delivery, but after these experiences I would not trust this institution to handle either my wife’s or new child’s life with the care and foresight I expect a medical facility to offer."

"The care & nurses are great but having to go thru security is the most annoying process. First they want to know who r u visiting, what room. Two different people ask the same question. Then u go to security gaurd & he asks the same questions. Then they want to scan ur divers license. Every day. I have dealt with mercy and AGH & didn't have to put up with this. All they say is its because of covid. Some day they won't be able to use that excuse. No need for this level of security. Put in metal detectors & be done"

"One of the worst experiences I've ever had in a medical environment. I had severe pancreatitis for the second time. The pain was unbearable. I was treated with suspicion and talked down to, berated for complaints of not getting anything to help ease my pain, even after waiting over an hour. The attending physician told me to stop acting like a baby or she'd tie me down. I ended up walking out and finding a different hospital. Avoid at all costs. McKeesport is even better."