Quest Diagnostics

"This woman has zero patience. No wonder they have machines for the scheduling system and a kiosk to check in."

"Just moved to the area, needed tuberculosis testing for my job. The website doesn't make clear that you DO need a doctor's visit/test order if you actually want the test covered by insurance. I drove 15 minutes to my appointment just to be told that I would need to go see my primary care physician to have the test ordered, make a new appointment, and then have to go back to my physician to get the paperwork saying I did the test. If I had an established primary care doc here, I wouldn't be going to a diagnostic center for this test. When I asked why nowhere while scheduling or checking in was I informed they required a test order, the woman working there told me I could schedule an appointment for whatever I wanted, but I needed an order or to buy the test myself for $150. Would have saved everybody some time if this company actually bothered to have a human being interact with people while scheduling so we both could have avoided the unnecessary appointment."

"I had an 8 AM appointment that I showed up for. I waited outside of the clinic for someone to show up. I finally get an email at 8:06 AM saying the building will be closed for maintenance and that I need to reschedule my appointment. I fasted and missed time from work for this. They couldn't have notified me of the maintenance sooner? Even the day before would have been way more helpful. I could see if someone had shown up and found something wrong with the building and they had to close. That didn't happen. No one came to work that day. This is very unprofessional. I do not plan to reschedule at this clinic as I feel they cannot be trusted with healthcare matters since basic operating procedures seem to be problematic for them."

"Don't even think about calling them. There is not a person at this site who will answer the phone. You'll get stuck through a loop of the LONGEST phone menu ever. Such an angering waste of time."

"03/02/2023 I came in as a walk in right at open. Signed in. Was called up immediately. Wasn’t ready due to the morning ritual. She gave me a half hour and called me again. She was very accommodating and polite."