Candlewood Suites Washington-Fairfax, an IHG Hotel

"Good price for the location. Well run operation with professional front desk staff. Effortlessly extended my stay when something came up last minute. The gym and laundry facilities were good. Full size fridge and kitchen in the room was very useful."

"Absolute dump. My room reeked like smoke. When I went to the front desk they said it was a non smoking room so I was pretty much dismissed. I said I wanted another room but was told I'd have to wait until the next day. He said he'd see about it in the morning. Nothing happened. I had too many meetings to go to through all of this ridiculous mess and could not get to it. The room was not very clean. The woman across the hall had a dog that yapped all the time. The atmosphere was awful. I'm surprised this place is still open. It should be reported to the board of health. Please don't stay here it's disgusting."

"Fine enough hotel for the price. I liked the location a lot. The only issue was the hotel desk clerk was very rude. Never even looked me in the face when I checked in. Simply slid me my key. I don’t see the point of having someone at the front desk if they aren’t going to speak to me or give me any info on the hotel. I would rather just check in on my phone if that’s what I’m going to be dealing with"

"Let me start by saying I typically only leave positive reviews, but my experience here was awful. My husband and I stayed here while visiting family due to the location being right near my brothers home. We really were just looking for a place to sleep, no high expectations. First let me say the room smelled like marijuana. The bed was comfortable, but clearly a full size bed on a queen size frame, so not the queen we booked. The coffee cups in the cabinet still had coffee stains. All of this being said we tried to look past these things we didn’t really care. On our second day, my husband and I returned to the hotel around 10:20pm to find our key card no longer worked. There was no staff at the hotel, so I had to call guest services. Thankfully someone answered confirmed the name and room number and stated “I’m coming.” I was waiting at the room as I called from my cell phone. After a few minutes I headed to the front desk realizing they were probably expecting to meet me there, no big deal. When my husband and I arrived to the desk my husband and I were greeted with a “where were you?” Kind of attitude. Both of us were taken aback and stated the confusion about where they were coming to. She stated our key was in the drop box, which led to more confusion. When I tried to calmly ask questions regarding why this happened, why the unmarked key was in the Dropbox, how we were suppose to know to look there or know the unmarked key belongs to our room, I was cut off and told it was human mistake. After being treated poorly for their mistake with no apology for the inconvenience, I requested for my husband to go test the key while I wait downstairs in case there are any issues. The staff member finally apologizes and tells me for some reason our key card did was deactivated at 12pm. I then asked if that’s the case is our stuff okay, worried someone would be turning over our room. I was told the keys and turnover were not connected. I was also told no staff member is allowed upstairs at night and no housekeeping unless 7 day stay which is fine we didn’t want anyone in our room anyways. After having my patience tested I returned to the room, I looked through my messages to see what time my husband entered the room earlier in the day when he forgot his sunglasses and it was after 12pm and the key worked. Not sure what is going on here but it seemed very weird. We were treated very poorly and I definitely wouldn’t recommend this place with other options in the area for a short stay. I plan on talking to staff in the morning to get more information regarding the situation. I understand mistakes happen but we were only met with a very offensive attitude. Also the front door key card must be for show and a false sense of security because our key didn’t work for that door it flashed red and we were still able to open the door."

"Not the best experience overall. I had a small issue getting checked in since I got there just after 11 pm. Found two bugs in the bed when I arrived. I was also given the room right by the front desk so I was awoken before 7:00 to the sound of the morning crew arriving. It would be nice if they could be more aware of how loud they are especially if that room is occupied. The manager in the morning was very nice and she was understanding of why I checked out early. But I would not stay here again."