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Homewood Suites by Hilton Hanover Arundel Mills BWI Airport
7491 New Ridge Road, Hanover, Maryland, United States
About the Homewood Suites by Hilton Hanover Arundel Mills BWI Airport
Homewood Suites by Hilton Hanover Arundel Mills BWI Airport is a comfortable and welcoming lodging option located at 7491 New Ridge Road in Hanover, Maryland, United States. This institution offers spacious and well-appointed suites for guests looking for a home away from home. Conveniently situated near BWI Airport and Arundel Mills Mall, guests can enjoy easy access to shopping, dining, and entertainment options. With amenities such as complimentary breakfast, a fitness center, and a pool, Homewood Suites by Hilton Hanover Arundel Mills BWI Airport provides a relaxing stay for both business and leisure travelers.
Photos of Homewood Suites by Hilton Hanover Arundel Mills BWI Airport
7491 New Ridge Rd, Hanover, MD 21076, United States
Reviews of Homewood Suites by Hilton Hanover Arundel Mills BWI Airport
"The housekeeping here needs work. They do not service the rooms every day, which is understandable as this hotel is meant for longer stays. However, it is mentioned when you check in that it can be requested at any time. Unfortunately, that’s not true. They don’t even clean when they’re supposed to (every four days). I stayed here for 14 days and my room was only serviced twice. One of those two times was upon request and only one of those times could be considered “fully serviced”. I later requested service and no one ever came. When I mentioned it to the front desk, they said they would put me on for the next day (no apology). The next morning, I called before leaving for work to make sure I was on the “list” for servicing. The gentleman at the front desk didn’t confirm that I was already on the list but told me he put me on. By 4PM, no one had came. The housekeeper on my floor passed by my room. When I called the front desk about it, they just said I was on the list and it would get done. I explained to them my concerns, as my room was not serviced the day before, as requested. They told me not to worry. By 5PM, the housekeeper that was on my floor was GONE. When I went down to the front desk to ask about it, they repeated what they told me earlier and added that certain housekeepers are assigned to certain rooms so just because I saw the housekeeper there, doesn’t mean they were assigned to my room. They assured me they spoke to the housekeeping supervisor about my room and she ensured it would be done. Well, it was never done! By 7PM, I called the front desk to at least get towels. Waited an hour, nothing. So at 8PM, I called again. Luckily, the guy came but he had an attitude, like I inconvenienced him by asking for towels. I get that this is not a five star hotel. Regardless, failure to do what should be done regularly is not a big ask. Neither is a staff with good customer service skills. Not one person even offered an apology. They just said they don’t know why it happened. I will never stay here again, nor will I recommend this place to anyone. This hotel makes all of Hilton look bad."
"The room was spacious, it had a very useful kitchenette, and breakfast was pretty good. That's where the pros end. The first and largest issue was cleanliness. You can tell from the amount of dust coming out of the wall pack A/C that it has not been cleaned in a long time. The floors are also very filthy. We had to ask for trash bags since no one would show up to change them. They also had a planned water unterruption from 9am to 4pm on a weekday. It's a hotel, planned interruptions of that magnitude should be done overnight, even if more expensive. We will not be returning."
"Stayed here for one night on my trip to CT. The one bed studio suite was big with enough room. The front desk staff was friendly. Just note that two elevators serves floor 3 to 6 for Hilton Garden Inn and the two elevators around the corner for floors 2 and 7 to 11, which is all the Homewood Suites rooms. Breakfast for Homewood is on floor 2."
"Came into town for a wedding. Chose this hotel for location/reviews and we were not disappointed. I’m a Hilton diamond and this Hilton rates in my top 3 in the country for cleanliness, hospitality, location, and service. Excellent!"
"Stayed here for a little over two weeks and it’s great for an extended stay. Really love having a bedroom suite since spouse and I are on different sleep schedules. Nice rooms, very clean and comfortable. Kitchenette is nice. The staff is lovely and very accommodating. Love that it’s pet friendly too! Rooms are well insulated and our stay was very quiet even being on a dog-friendly floor. 4/5 because the bedding and pillows could use an upgrade, and there’s no bathtub which is a bummer. Hot water is also not always the most reliable. A pleasant stay overall, but I think I expected a *little* more of a luxury touch from a Hilton."
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