Giant Food,

601 E 33rd St, Baltimore, MD 21218, United States

"This location is probably one of the worst ones in Baltimore. The workers here are very rude and act like you’re not suppose to be there. I always go to self check out to avoid the cashiers due to their attitudes. When you ask the associates on the floor for help they will sometimes roll their eyes. The deli is the worst. There’s this older woman with a bald head and glasses (I’m not sure if she’s still there) but she’s extremely rude. I never feel comfortable ordering for the deli due to the customer service and lack of cleanliness. They don’t properly wipe down the cutters and I’ve seen the workers cut the cheese on the same slicer as the meat and I know you’re not suppose to do that. I don’t feel safe coming to this location because there’s always homeless people and/or drug abusers in front of the store harassing the customers & the security guards don’t do anything about it. UPDATE 01/19/2024: The cashiers make you bag your own groceries. I don’t work here so why should I as a customer have to do this????"

"I've used giant pharmacy for years. But it seems now I call and verify my medicine is ready I'm told yes. I get there to pick up the medicine wait in line all to be told 15 more minutes which turns into 25 to 30 minutes. It would not be a problem if it happened once but I've changed pharmacies for this reason."

"The most ghetto giants I’ve been to they let people in to shop while they closing then when we got to the register the security got aggressive like y’all have to go they closed the register. Why even allow us to enter the store. They prepackaged deli meat was bad and it say it was bagged up 12/26/23 which was yesterday."

"I originally gave this store 5 stars as I've been shopping here for 10 years. However, I went to the store tonight on 12/9/23 to pick up a few items. I went to aisle 8 at 8pm. The cashier was very rude. She didn't greet us but that's ok, I'm not bothered by that. I'm bothered she didn't even offer or attempt to help me bag. I had to put my unbagged items in the cart and go off to the side to bag. I watched as she helped every person after me bag, she wouldn't help me but she helped the other customers. I wasn't rude or anything. I go to this giants every 2 weeks and spend 200+ in the market. The real disrespect came when I asked if she could pass me the turkey and she said I'm going to wait until you (me) move my unbagged items into the cart before she slides it to me because in her words it's too heavy. Normally I'd let this go, but I work with people too and I treat every single person the way I would like to be treated and I don't feel I got that today. It seems to be a string of bad experiences lately with this giants. 2 weeks ago a cashier, I forget the register, ringed up items I never had and had to tell her to remove it. Then she rung up items TWICE. The market is high enough, no one needs that. I went to customer service to get a refund and received no assistance, they were too busy helping another customer. I couldn't wait 15 minutes+ for help. So I left and lost my receipt so I was cheated. I complained tonight to the manager but it felt fake and insincere. I know it's the holidays but maybe management needs to screen the hires more."

"They have the best Quesadillas!! They are only 3$ a piece!!! Their pharmacy is awesome! They have great service except this one lady she was so incredibly rude for some reason my husband went in her line both times we went and the first time she was real snappy and wasn't really mean but just wasn't pleasant. The second time we went to her she had a terrible attitude! I was trying to use my giant card I just signed up for and I didn't have the card because I did it online so I couldn't figure out how to use my phone to have the card virtual. The whole time the woman was complaining and telling me I can't hold up her line...mind you she is still ringing me up so either way I wasn't holding her up. I finally read that you can just use your phone number but by that time she already scanned her card or the stores card I'm not sure so I said to her why didn't you tell me I could just use the phone number on the account and she tells me that it is not her job to tell me that and there isn't anything that she can do about it now. I got really upset because I had a coupon for 10$ off my order for being a new customer. This woman is an older black woman with a short kinda Afro haircut glasses and kinda tall. Steer clear of her register because I am not the only person who has had issues with her."