CVS 101 Easton Road, Horsham, PA 19044

"Only awarding 2 stars because the pharmacy staff is always lovely and usually accommodating. However, the staff on the floor are a different story entirely. Today I went in to get covid tests. Normally, they are on the shelves so I spent almost 15 minutes looking for them. After seeing nothing, I tried to find a staff member to help me but no one, and I mean NO ONE was on the floor. The poor cashier had a longer line so I didn’t want to bother her and decided to press one of the help buttons on the displays instead. Nobody came. I finally waited in line only to find out the tests were being held behind the register now. While that’s fine, the whole 20 something minute ordeal could’ve been avoided by some adequate staff!!! To top it all off, I heard multiple staff members talking through the open backroom door which indicated to me that they were there, just not on the floor. Disappointing."

"I had my vaccinations done by Abraham today. He was an expert. He made the process quick and easy."

"CVS can be a hit or miss for me and this time it was a hit!! The team member who helped me was Gianna. I am going to say, the sweetest CVS employee I’ve ever had an experience with. I came in for passport photos and was helped right away. She talked me through everything and was patient as we took the photos then picked the best one. She was friendly, conversational and personable. The photos came out great and it was a painless process thanks to her."

"Not sure if this store or CVS in general....Made an appointment 2 weeks ago for Covid booster and flu shot. This was the closest one that had a somewhat convenient time slot, even though I had to leave work an hour early and it's a 20+ minute drive to get here. Check in - no one says anything. Sit down and wait. Pharmacist comes in with one vaccine and said this is for both. "Oh, we don't have any Covid boosters" What?!?! No email and no text message from CVS said this was the case. Even the text message one hour prior with the link to check in (which doesn't work). Pharmacist made it seem like they never had it and that it was an issue with the web site and said "it should have never allowed you to schedule it...but it's run by another company so there's nothing we can do.". What a HUGE waste of my time. This seems like the whole Seinfeld rental car skit - I don't think CVS understands exactly what an appoint is. Never again."