CVS

"I was prescribed a new medication and my regular CVS said they were out of stock so they looked up which nearby stores had it. That lead me to CVS on Kugler Rd. I wasn’t feeling well so my husband went to pick it up for me. When he got there he gave my name and birthdate to the pharmacist and she said “I don’t have anything for her without even checking the system”. So my husband ask her if she could check the computer first before making that decision. That was when she said “Ok, I’ll fill it now drive around and it will be ready in ten minutes “. At that time she called me at home and said she did not have the script in stock and would have to order it. What she had was a similar medicine but, that wasn’t what my doctor prescribed. She said to check back in a couple of days. When I did check back it was with my regular pharmacist and he said something was wrong. So he called them and the they told him they found the medicine and would fill it. Shortly after I get a text saying they are out of stock again. So, I call and the pharmacist tells me that she will have to order the prescription and it will take a few days. (Am I in the twilight zone!!!) I tried to refresh her memory and she said, in a dragging couldn’t care less voice, well we don’t have it and if you don’t wait for us to order it you’re order is going to be canceled and you won’t be able to get your script at all so… I told her don’t worry about it I will just go through my regular pharmacy and they will take care of me. This woman and the staff are delusional! I will NEVER go there again!!! I’m just glad that after calling my pharmacist back he was able to take care of it for me after Kugler Rd. showed their lack of compassion for customers."

"The people working in the pharmacy are not nice. Customer service is lacking.They will close down on you if you come in ten minutes before their lunch time and tell you to come back hours later. They send texts that say prescriptions are ready, when you get there the drugs are not available. Choose another pharmacy. I'm leaving this one."

"I went in for my COVID booster and I forgot my card to which this man...maybe the pharmacist (white, bald, 50s, wish I caught his name) was extremely rude and condescending saying that people "have one job to bring the card." Thankfully I have electronic copy of it so I could give him the dates. I offered to go home and grab it as I literally live 3 minutes away and was met with silence. It obviously wasn't that big of a deal because we were still able to proceed. He gave me another card before the shot and remarked, "here's your card for you to forget for your next appointment." I wanted to be rude back but I don't mess with people who are putting sharp implements in my body. So I just sat there and thanked him and got out of there ASAP. I've never had an issue with my medication or the rest of the staff. This was absolutely egregious behavior. I can understand having a bad day but don't take it out on patients, especially ones that don't talk back or disrespect you even when you're being disrespectful. Before someone comes at me for being a "Karen", I've worked 10+ years in horrible customer service jobs being berated on a daily basis so I always like to give people the benefit of the doubt. And I've worked 5+ years dealing with patients, doctors and other medical professionals in a customer service/clerical setting so I understand the frustration of incorrectly filled out and/or forgotten paperwork, dealing with angry patients and doctors with a god complex. This "professional" needs at least a formal reprimand for his file. I do take the blame for being a scatterbrain and forgetting my card but I knew the dates of my shots, could go get the card in a timely manner if needed and didn't mind going back. A passing passive aggressive comment I can deal with but the fact that he continually harped and complained about it the entire time I was there was the final straw for me. I hope this man-child will be reprimanded for his mantrum and has the day he deserves. Do better."

"An absolute JOKE. Prescription called in Saturday morning after an 8am doctors visit, Sunday after church at 1pm I go to pick it up. NEITHER was ready approximately 28 hours later!? After I wait the 20 minutes they only gave me one script. I said “where is the other” to which one person called another, who called another, which was the pharmacist. Finally this was “found” and they said they expedited it. 25 minutes later I get the other script and it’s way overpriced. I then ask to use GoodRx to save $20. Then the pharmacist says I have to goto another register and wait while he does more vaccines. It takes how long to check me out after you made me wait all that time? I left without one of my scripts and will never return to this or any other CVS. I will use Costco which is much cheaper and way more efficient. Over an hour in this place and didn’t even get what I was supposed to. They had my order for a full day."

"My son recently got diagnosed with Lime disease! After a very long day at chop we had to hunt down the medicine prescribed. The first CVS was out of prescription. We asked lady for the nearest cvs that was carrying medication. It lead us to limerick CVS. We called & they said to give them an hour to pick it up. We waited 3 hours & headed over. When we got there they had no idea what we were told! They repeatedly kept saying it was $250! We didn’t care what it cost, we were buying it no matter what! We waited there for 1 hour & half more & the pharmacist said he didn’t have the full script! So we said no problem we’ll pay for all & take what you have & come back for the rest! 20 minutes later we had half the script! Thank you God! So 2 weeks later we came back for the rest of script! When we arrived and said to pharmacist what happened she had no idea what was going on from previous time! Nothing was in computer! Thankfully we had are receipt because they were trying to charge us again! Very disorganized & rude! Especially when people are dealing with there kids having a life threatening moment they should show some kind of compassion!! We are both in customer service. This is no way to run a business!! Disgusted!!!"