CVS

"I can’t believe how much this pharmacy has gone down hill. My question is what is going on? What kind of incompetent staff are they hiring? My whole family has been using this CVS for years and now I’m starting to come to the conclusion that it’s time to switch pharmacies. There are some decent CVS pharmacies but unfortunately the Aston one isn’t. It’s a shame because I remember having a wonderful relationship with the previous staff but I think they’re all gone. Now it’s like going to a fast food restaurant, with a bunch of irresponsible kids who don’t care if they screw up your order. They even look and behave like a bunch of teenagers even to the point of not taking responsibility for their actions.They get defensive if questioned about any mishaps or shift blame on others even other CVS pharmacies. This unprofessional and immature behavior in pharmacy staff is unacceptable and I don’t feel safe having them handle my family and I’s medications."

"The pharmacy is useless. It’s so bad. This place used to be the best, but they hire the absolute worst people they can find. Being short staffed isn’t their issue it’s the terrible, rude, lazy, inefficient people they hire. Don’t go here. Transfer your prescriptions anywhere else. The store is fine it’s just the pharmacy that should be totally overhauled. Fire them all and just start over."

"Horrible service at the pharmacy! Doctor sent over prescription, pharmacy kept saying they didn’t receive, phone tag between the doctor to confirm CVS had verified prescription hours before! Finally give me the new medication for my 5 week old with absolutely no drug information, my receipt was longer than the instructions! I called to speak with the pharmacist and expressed my concern that drug information was not provided for a 5 week old!! He responded, that’s all your doctor wrote. Excuse me?! You are the dispensing pharmacist and have an obligation to ensure patient understands drug. They are way too absent minded at this location, I will not be returning."

"The smell of mold and mildew is so strong that it even comes through the drive through window. No one ever answers the phone in the pharmacy. I've had prescriptions canceled with no explanation, and there have been times where I've paid online through the app for prescriptions and when I get there to pick them up I'm told they don't have the script. Expired scripts have been fillled even when they have been told numerous times we dont use it anymore. Very poor service."

"This has to be the worst pharmacy that I have ever witnessed. Long wait just to pick up. Automatic refill never works. They actually filled an expired prescription and never alerted anyone. I only use this pharmacy because of my mothers insurance. Hopefully when she renews her medical she can get away from this crazy unprofessional place. I use Walgreens myself and at least they are organized and have amazing customer service. Warning to anyone this place is toxic switch pharmacies if you can"