CVS

"I went to get insulin for my son who has no insurance. There was some confusion with what the doctor ordered. I was asked to move to consult window. The young lady that came to assist me blurted out "you need to get insurance" in front of all the customers. My reply was " I have insurance, this belongs to my son" she then stated " you know this is almost $800.00." I asked was the manufacturer coupon applied and ahe indicated with a tone, that price is with the coupon. I have been a patron of this CVS since 2005 and the service from the tall male pharmacist and this tech was horrible. I understand with being short staffed, however they need some customer service training."

"TLDR: Avoid if you can. I've experienced extremely adversarial and borderline aggressive patient care at this location. There are always misunderstandings in life in different circumstances which can be reasonably resolved with some basic understanding and listening; at times a call to the insurance companies is required- especially if there are issues with how a script is billed to an insurance company. Most insurance companies, like mine, will do everything possible to problem solve and to help their members receive their prescriptions as prescribed. The pharmacy staff would need to listen for the reasonable resolutions to have a positive impact on member care. It's been my experience that this pharmacy is unwilling to provide a higher quality of patient care due to their unwillingness to contact insurance companies and take calls from insurance companies after outright refusal to problem solve. Often times, staff disconnect calls to avoid resolutions that benefit patients. This is a problematic approach to quality care and should be looked into further. I would not take any advice from this pharmacy's staff regarding coverages as my experience has been full of incorrect billing for prescriptions and outright refusals for corrections and rejecting insurance company advocacy for proper billing practices over the phone. I recommend calling and filing a grievance with your insurance company should this also happen to you... Remember that is what your insurance company is there for; to assist you in receiving the highest quality of care."

"I am so over this place. Several times already they have sent the text notification saying that my prescriptions are ready. Then I show up to find that they never even knew I had a prescription. The last one I had with them my husband stopped by on a Wednesday to see if by any chance they had my order ready. They hadn't even noticed I had a prescription even though I received a message saying that they received my prescription from my provider. They told him it would be ready in an hour. I didn't get a text until the next day Thursday. We were busy so we didn't get to go in until Saturday. He gave them my info and was told it wasn't ready and needed to wait an hour. This is not the first time this has happened at this location. Not to mention they are unapologetic and dont seem to care about the inconvenience they cause. I will be switching pharmacies."

"Absolutely terrible. Staff is kind, compassionate - but they cannot keep up with the volume. I have been there three times to attempt to pick up a prescription that was written over a week ago. That's over a week without medication that my son needs. Unfortunately, I have to use CVS due to my insurance, but it has been nothing short of a nightmare. If you have a choice, go ANYWHERE but here."

"I have been going to this CVS pharmacy for the last four years and have never had any issues. Over the past week though I had two outstanding experiences that I felt could not go unsaid. First, I ended up showing up on the wrong day for my covid vaccine. (I showed up one whole week earlier than my actual scheduled appointment by mistake!) They were incredibly understanding and friendly and got me in for the vaccine without any wait despite my error! It could not have gone any smoother. A few days later I realized that I had run out of my medication and called for a refill 10 minutes before they closed. Despite it being the very end of the night, they did everything they could to fill my prescription and give me my medication so that I would not have to go without it for a day. I have honestly been blown away by the staff's willingness to go out of their way while treating me with kindness and doing their jobs competently. I feel very grateful to have this CVS as my pharmacy."