Peninsula Eye Center

"Hello! I had an appt in December in Salisbury. Apparently the appt was cancelled, but I had not been contacted or rescheduled (something about an employee who had left PEC). BUT, the admin/eye care support staff made it right and got me in. Thank you! Then, I had an issue when I went back. BUT, Darlene made it right. She was extremely helpful, and I truly appreciated her support and focus on my situation. Thank you, DARLENE, for your customer focus. PEC is lucky to have you on staff!"

"Do not work here. I was hired on the 9th and let go on the 27th. Training is not consistent at all during my short time there I was put with at least 5 people. And sent to 4 different locations all with different eye machines that work differently. As a result 5 different people teaching things 5 different ways would confuse anyone especially if your new to the field entirely. Although all the technicians were very nice but because of the work load I felt like I was in the way. Often time I could not find the person I was assigned to because they were busy trying to get patients out instead of having the freedom to train a new hire properly. I was told to get use to the emr layout and enter things as she was doing the exams and that's what I did because who is going to go against what the trainer says when they are new. Big mistake because in the end upper management told me I was not trying hard enough to learn the job. Even after I told them that I was doing what I was told to do they did not care. I literally left a job for this job only to be told that in less then 14 business days that I am not a good fit because I did what my trainer told me to do. Do not apply for a job here they rather let you go then train you correctly. It's been my experience that when jobs have high turn over rates like this the problem is management.. because it's no way that everyone not a good fit. And how would you know and the person has worked for you not even 3 weeks. I should have never left my job for this one and I regret it. Don't work for people who operate like this. 5 different people training that 5 different ways of doing things 4 different locations and you honestly expected a person with no eye care experience to not be confused . Don't waste your time"

"My spouse had cataract surgery in May. They made us pay what they felt our obligation would be. This included the full cost of the replacement lenses, because even though our insurance company said they would be covered Peninsula said they would not be covered. So sitting there the day of the surgery they made us pay $5000 before the procedure because they claimed that is what insurance said we would need to pay. we received all of the paperwork from the insurance company a month or so later. Well to our surprise our portion of the bill should have been $1000 less than what Peninsula made us pay! They also turned the one lense in to the insurance and it was covered!!!!!!!!! We have been trying since May to get the refund they promised us and they refuse to reimburse us saying that they have not heard from the insurance company yet. Funny I made one phone call and had the information but the same afternoon. I give them the information and now they say they must get it directly from the insurance company! When I spoke to the insurance company the said the information was sent to Peninsula back in May! These people are thieves! run dont walk!!!!!!!"

"Doctors are more than competent. However the infrastructure of the office is lacking. Patient portal does not work. Any message I have left for my physician through the patient portal has not been answered. Phone system is confusing and phones are often not answered. Surgical schedule can quickly change without notice. Patient wait times can be very long."

"I had my appointment this afternoon with Dr. Darcey. I came 15 minutes before my time and they called me back within 5 minutes. The front desk receptionist was nice and greeted me with a smile. My eye technician Ellie was super sweet and very professional at performing my eye exam. Dr. Darcey was very knowledgeable and through at explaining my eye problems. I left with my updated prescription and he even ordered my contacts for me. I highly recommend this office for your eye exams."