Best Buy

"I wanted a pair of Bose headphones. Young lady named Sarah helped me get what I wanted at a great price . Sarah was professional courteous and friendly. What a great reflection she has on Best Buy . Keep up the great work Sarah ."

"I needed a gift for my son. I visited a few days before Christmas. It was busy. After a short wait, I was helped by a friendly and knowledgeable employee. The product I purchased was not in stock and he said it was unlikely it would arrive before the 25th; but, he would "see what he could do." To my surprise, it arrived before the 25th. Thank you Best Buy."

"I think all their customer service representatives needs to be more co-operative as we are going there to buy products not to waste our time. Waited over an hour for buying a phone. As I needed it badly so had to wait and bought it at the end somehow. A few times needed to call people, one did eye contact, another one just passed by and the last one said help is on your way which took more than 25 mins ...lol...I know servicing to customer is a real challange but we can expect a bit friendly attitude from them/she....By far the worst expereience I had from Best Buy!!!"

"I bought my item online and had 8t held for pick-up. The item was ready in less than 20 minutes. Drove over, and was out of there in 5 minutes. No lines, and no problems parking in their big lot. Great way to shop, and great price on my item."

"First of all, this is a great store. Everyone is always incredibly helpful and professional. I never feel rushed or forced into making a costly purchase. I can't really think of a time when I needed something and they were out of stock. My issue is really with corporate more than anything. When you call the LOCAL phone number, there is absolutely zero way to get in touch with the local store. You are immediately routed into phone customer service Hell and they actually lied right to me. When my call was picked up, I asked to be connected to the laptop department. I wanted to speak with a specific person regarding a follow-up question after a purchase. I was actually told "he's not available, can I help you instead?" I explained I appreciated it, but I would rather wait until this worker was available and asked when might be a good time. It was at this point after a little more pressing that I realized he wasn't in the store! It was a phone agent somewhere completely different. So I tried again today to see if maybe my previous call occurred during a busy time. Same thing happened. So I finally jumped on a chat from the website and was told there is NO WAY to contact the store directly. So the store and its employees? Awesome. The corporate approach to handling phone requests? Terrible."