CVS

"This is the worst CVS ever I hate for people to lose their job but this CVS need to close"

"As a small business owner I pride myself in customer service. It appears that large corporations like CVS has forgotten to implement those basic fundamentals. I visited this location on the morning of 9/24/23. I needed some feminine care products, they had a sign stating buy 1 get the other 50% off. I attempted to redeem this coupon, however the cashier informed me that it had ended yesterday, and they forgot to remove the sign. She said let me call the manager to see what they can do, since the fault of not removing the coupon was on us (Cashier was great by the way). Here comes the Manager! Fatima or Fatu excuse me if I have misspelled the name. The first question she asked with a rude demeaning attitude, “were you here yesterday”. I did not answer her as today is clearly not yesterday. The cashier then explained the situation to the manager once more. The “so called” manager then states it ended yesterday! there is nothing I can do about it, that was yesterday’s deal! I informed her according to proper customer service etiquette, it would be in your best interest to honor it since you all failed to remove the sign. She raised her voice stating she will not be honoring it, she had a tone of aggression. I then said to her this is extremely poor customer service because you aren’t even attempting to find any solutions.Then I asked for the corporate number and she said and I quote “we cannot give that out here, but you can google it” (with an attitude). So here I am expressing the level of “customer service” you will get if you visit this location. This is not how you should talk to customers or handle situations that were clearly the company’s fault. I will be reaching out to corporate, but I am also aware they too have low stars. So clearly this is not just a store issue, it is a company issue and maybe it’s time we come together and stop supporting companies who do not treat their customers correctly."

"Only 1 person in the store ad that’s the cashier on there phone! Then the pharmacy omg terrible nothing is ready till dayssss later! The wait is crazy! I hate that I have to come here for my medicine. I been coming for years and it’s not getting better but worse."

"When I go here to shop, it's fairly clean and stocked with the things I need. The 2 times I've gone through to deal with the pharmacy though have been pretty bad. It's like their personality is uncaring about the customers they deal with and everyone's mere existence is a bother to the pharmacy rep. Pharmacy staff here are a bit disrespectful, in my opinion."

"I'm not from around this place, came here with my girlfriend to buy her some uniforms but also wanted to buy some sand for my cats, well upon entering this store one of the employee; an old African American men told me I couldn't go inside the store with my back pack,I have never ever being told that even in the stores in Washington dc where there is a lot more crime. Well I asked why, then he said because it wasn't allowed and said I had to leave it at the end is the counter. Without giving me any number or key so I could get it later, who's going to take care of it? Anyway I just left the store without saying anything because I will not spend my money in a place where I'm not treated right because on my way out 3 persons had bags with them and he didn't say a word."