AT&T Store 200 Clifton Boulevard, Westminster, MD 21157

"Waited hours for help. Was told we were next yet the guy went to another person. I even helped an elderly man with his phone because of how bad everything was. We were there hours while others were in and out. I knew the phone I needed and had everything ready. On top of that, the employee sold me this insurance claiming it covered all electronics in my home with no deductible. Paid this for months when my one phone started saying it was charging but wasn't. Found out I DID have a deductible. Also there was a promotion going on that the phone I traded in I would get the phone I wanted for free. Well after paying 1st 3 installments. I was charged for the phone. I called att. They said that it would be applied a month later with a credit for the 4th month. I didn't get either. Now they are saying I have to wait another month for my credits when I should NOT have even tried to contact AT&T about this issue at a as it should have immediately went into effect. I shouldn't have to pay for someone else's mistakes. I also believed the person who said it would be in effect the 5th month. I've been on the phone AGAIN for over 2 hours now to fight for what I shouldn't even be fighting for and should have been taken care of back when I traded in my phone. I am beyond pissed with AT&T and the westminster store as I wasn't told the truth or their employee was not properly trained. I don't like to leave bad reviews but because of all this mess I am leaving a bad review. GO elsewhere and be sure to ask LOTS of questions. It feels like I am being taken advantage of. When a company gives you their word, they should stand by it."

"First I stopped by, just before closing, to just get some fact-finding done. Matt & Zack were very informative, knowledgeable and pleasant. I was very happy to see Matt's familiar face the next day after I decided our plan of action to replace a phone. Despite being the only person working (and with a decent line of customers), Matt was patient and thorough with every customer. I was super impressed with him - 5 Star Service - would totally seek him out again to service our business account. Great job!"

"Matt is the best!! He was very knowledgeable and polite. My son, Jake, and I both got new phones and we are very pleased!!"

"Just had the best customer experience at the Westminster location. Matt was super knowledgeable, patient and informative when came to upgrading my phone. Had to lock him in my phone as a contact because good help is hard to find! I highly recommend if you stop by and ask for Matt for you Att&t needs!"

"I recently visited AT&T in Westminster and was greeted with a smile by Matthew. He immediately got up and approached me, asking about my day and how he could be of assistance. I came in for a few questions about my phone and ended up adding a new line for my daughter and getting myself an Apple Watch plus a free one! Will definitely be returning."