CVS

"Scheduled vaccine booster online. Came on time and was told I am not in the system and they were not to honor my appointment. No apology or explanation. Told to go elsewhere. What a service."

"Ive visited here twice this week and both times had difficulty using my goodrx discount card. Also, the prices dont match. Today, the rep told me they didnt have one of my prescriptions and i woukd have to come back tomorrow. Its for my daughter so i needed it asap. I asked if another cvs nearby had it in stock and it was 20 min away. That would have been an additional hour out of my day to go there and back. All of a sudden my prescription was in stock. The rep blamed the computer but i fins that hard to believe. Because they rep was taking very long to get my order, she then asked if i would go around and let other customers ahead of me. I refused and kindly asked her to hurry billing my order instead. It was crazy and i wont be returning. In addition, when i called today no one answered the phone after being on hold for 30 min. So i started driving there and When i arrived there was no one else there."

"I am a doctor myself and deal with tiny patients everyday in the Neonatal Intensive Care Unit. The worst comment a healthcare professional can make to a patient is to tell her that “I have too many patients and too many vaccines to give at this hour to deal with your medication problem.” And this is what this pharmacist told me on the phone after I was on hold for 30 minutes to get my mother’s prescription. The insurance wasn’t paying for the medicine my mother has been taking for the last ten year for her ulcerative colitis and the pharmacist thought it is our problem to deal with the insurance and not them talking to the prescriber and the insurance company. It seems the pharmacist at this CVS pharmacy has forgotten her professional and ethical duties toward her patients. Ma’am you are working in the pharmacy to help get the medicine to your patients hands! Not to argue with them to deal with the insurance company themselves."

"I have absolutely LOVED coming to this CVS store Seneca road off route 7! There is a super helpful and knowledgeable associate named Edwin. He helps me with all my UPS packages. Edwin also told me about the CVS Carepass which I signed up for and have saved money already buying water and treats! The CVS store here is always so clean and comfortable feeling. I believe the managers name is Carmen, and clearly she’s doing a great job! I come to this CVS a few times a week."

"Horrible experience! I arrived 1:32 pm to pick up my mom's hart medicine. She is needing her medicine because she had 5 times to the emergency room this Thanksgiving holiday. However, I got to the pharmacy and the person inside said that my mom should wait 30 minutes because the all 4 people inside the pharmacy should have their lunch. That is the worst experience ever! My mom with Hart condition has to wait 4 people eat... There is no respect at all! This pharmacy should be more responsible and care more for the life of the other people."