The Children's Place Outlet 765 Premium Outlets Boulevard, Hagerstown, MD 21740

"This store located in Hagerstown outlet has horrible customer service always ignoring the customer doesn't work with you to find what you're looking for. this time I got a pants from the clearance side and there was a sign saying get an extra 80% for the clearance item, They refused to give The discount saying this deal ended yesterday, when I asked why the sign was still there she said without any caring we didn't get a chance to take it off If they care about the customers they need to have a really serious conversation with their customer service"

"I experienced the worst customer service I have ever received at this location. I thought maybe the store was closed but didn't get locked...I walked in with no other customers in the store, the employees were no where to be found. I called the store three times and then I heard the employees talking but not answering the phones. After 10 minutes of this, they finally acknowledged me. I wanted to return/exchange some school (never worn with tags) uniforms but couldn't figure out which of my many receipts they were one. I have a rewards account too but they manager said since I didn't have my receipt. She did not offer any other solutions. I totally understand no receipt but surely there is a way to find what she needed. Her lack of any sort of interest in helping me really was frustrating. I finally asked if there was no way she could do any exchange and only then she acknowledged that she could. What should have been a 10 minute exchange of two sizes of uniforms was a infuriating experience. The ladies at the mall in Frederick though are wonderful. I will drive there instead."

"Had a great experience recently picking up a pair of pajamas for my kid! Did an online order, received an email saying it was ready, so away we went to pick it up! Found a few clearance items as well whilst there and the staff was very helpful and friendly when I signed up for the rewards program. Can't wait for more sales and great finds!"

"I’ve been a customer of children's place for years. You can get great deals on quality clothes with their sales. However, the few times I’ve had to pick up an order in store (I usually deliver to my home), the service at the Hagerstown location is AWFUL. They don’t answer the phone. When they do, it’s nothing but curt responses; like you are the worst part of their day. Rude staff, poor customer service, and complete lack of respect for their customers from their Hagerstown store."

"This is my go to place for the school uniforms that are required to be worn at my daughters school. They have the best selection of uniforms in town. Other stores in town seem let their selection sell out without replenishing after school starts. So for that aspect of the store, I’m grateful. The staff on the other hand is in desperate need of customer service training. As someone who works retail myself, I know the importance of friendly customer service. They are inattentive and never ask if you need help with anything. I was in there yesterday and as I was purchasing my items, I showed the associate a coupon I had on my phone. She very curtly said to me that my coupon would be on my rewards account and she didn’t need it from my phone. I was taken aback by her mannerisms because I know that this is not the way to behave in retail. I know from personal experience that it’s hard to work in retail, but putting on a friendly face does make all the difference in the world."