CVS,

8931 US-30, North Huntingdon, PA 15642, United States

"It’s pretty sad. I used to work in this pharmacy and yes I saw patients who were pretty upset but most were understanding. We did everything we could for our patients! Now being on the other side of things I can see why our patients got upset and it wasn’t all the staffs fault just some… us as patients don’t get treated with any thought of respect. Think about what the patient or patients parent is going through, that they just got off work and have to deal with. We parents of patients sometimes can’t even think straight and we call to check the status of a new prescription that just got called in and get attitude on the phone because the employee couldn’t understand an “M” from an “N” Now I feel pretty crumby not because of how I spoke but because of how I was spoke to… it’s not fun on this side…"

"This place sucks. If it wasn't in Target, I would never use them. I placed my order on their app at 8am so I could pick it up when I picked up my Target order. So, there's four of them, but they ALL take lunch at the same time and close down from 1 to 2. I get there at 2. They don't actually open until 2:05. By then, I'm fifth in a line of 8 or 9, but they have only one at the counter. I get to the counter at 2:10 and Abbey or Allie or whatever tells me my meds aren't ready, but "if you want to give us 20 minutes..." If I wanted to wait 20 minutes I wouldn't have pre-ordered. So, I leave and five minutes later, when I'm already back on the highway, I get the text that my meds are ready for pickup. They just suck. So now I have to drive back to pick up my meds...or maybe I'll go somewhere else even though my CVS prescription plan tries to force me to use CVS. It might be worth the extra money to never use these people again."

"to those entitled enough to complain about wait times or being placed on hold — i offer you a piece of advice: perhaps you are the problem. retail pharmacy is at a record breaking all time low for staffing with maybe three staff members handling 700 prescriptions and upwards of 50 shots daily, especially with the new vaccines coming out. on top of dealing with phones, insurance, filling, and typing, they’re running around trying to help customers. if you cannot wait an hour for a medication, i feel as though a lesson in planning ahead, patience, and empathy would do you well. i dropped off a prescription today and the technician was so sweet and it was done within 20 minutes. in and out no problem. you’re all finding issues within the inherent system and then putting the fault on the overworked staff. give them a break and write in a diary if you need to complain. i can promise nobody else wants to hear it."

"Horrible. If our insurance wouldn’t make us go here, I’d literally go anywhere else. My toddler gets a 90 day supply of liquid Pepcid, but we can only get 30 days at a time. I pay for the prescription on the first refill, then don’t pay for the next 2. They won’t get it ready until I’m there, then argue with me once I’m there that they don’t have time to get it ready. The last time, they also argued with me that I needed to pay even though I was sure it was only second refill. Sure enough, when I got home, I checked and I shouldn’t have paid til the next refill. They’re so rude and fight with you even though they’re wrong."

"Honestly went way down hill. Long waits and rude on the phone. Always have to order in a medication for my even when I call it in a week in advance. Wish I had another option but sadly insurance has us with only CVS."