MARYLAND PAIN AND SPINE CENTER: HUGO TORRES, M.D. and VAJIRA GUNAWARDANE, M.D. 844 Washington Road, Westminster, MD 21157

"Kudos to those who find this Dr. G helpful! I did not! Waiting for two long hours to be seeing and no apologies. Violation my patient’s rights by bringing an intern with him into the session without asking for my consent, and treating me like I’m a charity patient is not what I consider quality customer service! I’m both a patient and a customer. He and his staff charge a lot money to my medical insurance and I pay for it. The least I expect is respect and good medical care. Dr. G did not provide either to me."

"Dr G is so kind and was so patient with his new assistant, who was also kind and personable. What a wonderful example of what a doctor should look like!"

"Let me start by saying that the front desk staff are really nice and my care from Dr. G. has been excellent. This review is specific to my experience this morning. Historically, I've spent HOURS waiting in the waiting room for appointment times in the past (each time, having to take vacation time off of work). I have never once complained because I've been happy with the care received and Dr. G's thoroughness. He really does care for his patients. This morning, I got stuck in some construction traffic on the way to my appointment and walked into the office 8 minutes after my appointment time and the nurse practioner refused to see me. Again, I took time off of work for this appointment. Considering I was a few minutes late due to circumstances beyond my control, and I typically wait on average for 30 minutes plus (to sometimes hours after my appointment times) in the past, I was absolutely shocked that I was turned away. Life happens, please re-evaluate your policies and be transparent about them. It seems like patients just have to deal with waiting for hours on end, but when life happens and I was less than 10 minutes late, I would have thought that the practice would have extended me a little grace like I have done numerous times for them in the past, without so much as a complaint."

"I have been a patient at this wonderful Facility for well over 10 years. They are simply fantastic! I'm so very grateful for their impeccable workmanship & knowledge, very friendly & caring staff. Most of all, the Nurse Practitioner I have had the honor of being treated by, is dedicated to superlative superior performance & treatment. Thank you so very much MD Pain & Spine! You keep my body going with the pain management plan you have in place for me. I honestly don't know what I would do without you!"

"I just moved to the area and have had difficulty finding a quality pain management doctor. I have had chronic pain for 23 years and the first practice I went to literally I saw three doctors in 3 months, was treated like a criminal and literally the doctor spent less than 5 minutes with me. Each time. I switched to this practice and the doctor spent more than 30 minutes with me actually getting my history, doing an exam and talking with me to get to know my case. I'm so very, very grateful. I can't recommend them enough!"