Michaels 7690A Richmond Highway, Alexandria, VA 22306

"It's a messy store, with bunch of unprofessional employees. I came to pick up an online order, and noticed that one of the items was slightly damaged. I told the employee that I either don't pick it up, or return it immediately. For some reason he told me right away that I will get a gift card instead of a refund. I was confused why. He was relatively rude, and still gave me a gift card. No explanation why.... The store is dirty and unwelcoming. Will not come back for sure and will not recommend it to friends."

"This used to be a great in store shopping experience. I did an online order which was thankfully ready and accurate when I got there. I went in to walk around and it was a disaster zone in the yarn aisle. Many many skeins of yarn pulled apart and missing labels making it hard to shop. Every aisle with shirts in it was a disaster. There was freight staged throughout the store and no one working on any of it. I just grabbed my pickup and didn't get anything extra. (The 1 skein of yarn I got was also missing its label)"

"Love shopping at MICHAEL'S. I used the Online Purchase Pick Up Service for the first time. My ORDER was ready when I arrived at the Store...."

"Do not do pick up orders at this location!!! I placed an order for pickup today, got an email shortly after saying my order was ready for pickup, only to get there after work and wait 30+ minutes to find out my order was nowhere to be found. Keep in mind I’ve been charged for the full order, including redeeming a rewards voucher I now have to get reissued through customer service. This is the third time I’ve ordered something from this location and it not actually be ready. There were 3 other people waiting on orders, all visibly frustrated. Someone is obviously not doing their job. I really don’t want to be a jerk about this, but everything about what happened could’ve been completely unavoided if someone just bothered to do the bare minimum of their job."

"Michaels offers a wide variety of art supplies and home decor at an affordable price. Explore your arts and crafts creativity at Michaels. Friendly staff and great customer service."