Luis A Casas Llc 14201 Laurel Park Drive, Laurel, MD 20707

"Dr. Casas was my father’s physician for many years, until my father’s death four months ago. My father was always very happy with Dr. Casas, but Jennifer the office manager was appallingly unprofessional. As we were trying to navigate all my father’s cancer treatments and other medical issues, Jennifer was consistently condescending, rude, and dismissive. You can’t ever get out a full sentence without her interrupting to tell you why you are wrong. She gives lecture on things she does not fully understand, including medical matters. When I spoke to Dr Casas about this, he gave assurances that he would talk to her, but there was never any change in Jennifer’s attitude. She was a completely unnecessary layer of stress on top of an already unbearable situation."

"Dr. Casas was awesome. The staff was very nice and professional. I had my appointment at 3 pm, I didn’t have to wait long to be examined. They called me the day before to confirm the appointment which was very nice. The office is clean and organized. Dr. Casas was not in a rush to get to know what my problem was. I feel a lot of doctors are less than 5 minutes with you and they don’t get to know what’s going on, but this was not the case. Dr. Casas asked me a lot of questions to try to get the best solution for my problem. He listened to me and I could tell he wanted to help me feel better. I recommend Dr. casas. Also, he speaks Spanish, so that’s a plus. I like to talk with doctors in my first language."

"Dr Casas is ok BUT HIS STAFF IS TERRIBLE says they leave messages and haven't They are the RUDEST staff I've ever delt with"

"My husband has been going to Dr. Casas for several years. He has loved his experience with him. The poor rating goes directly to his office staff Jennifer. I called to pay a $35 no show fee and I was faced with snippy short uncalled for comments. After demanding from me a reason why he hasn’t returned her correspondence, I said “he works”. That apparently wasn’t good enough for her as she cut me off and said “even people who work have lunch breaks and can return calls” ... etc. When I asked her, “why the attitude”, she proceeded to tell me that I am wrong and I misinterrupted what she said. That was the worst customer service experience for me in a long time that was totally uncalled for when I was only calling to pay a bill. On top of that, she had to have broken some type of Hippa regulation by sharing medical information about my husband over the phone without verifying who I was. Absolutely horrible and I will be writing directly to Dr. Casas."

"Dr. Luis Casas has been my primary care physician for about 35 years and I have received exemplary medical care from him over the years. He is very well trained, obviously keeps up his medical continuing education, doesn't rush you in and out, and has a very good instinct about what can be ignored and what needs immediate attention. He's conservative about the way he prescribes drugs as well. I work in public health field with physicians so I have a pretty good idea who is good..and Dr. Casas is very good. You will be very well taken care of by Dr. Casas."