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Mace Energy Supply, Inc.
23327 Ringgold Pike, Smithsburg, Maryland, United States
About the Mace Energy Supply, Inc.
Mace Energy Supply, Inc. is a home goods store located at 23327 Ringgold Pike in Smithsburg, Maryland. They offer a wide range of products for heating, cooling, and energy solutions for residential properties. With a focus on quality and customer satisfaction, Mace Energy Supply, Inc. is a trusted source for all your home improvement needs. Visit their store today to find the perfect products to enhance your home's comfort and efficiency.
Photos of Mace Energy Supply, Inc.
23327 Ringgold Pike, Smithsburg, MD 21783, United States
Opening hours of Mace Energy Supply, Inc.
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of Mace Energy Supply, Inc.
"Stopped in today about a wood stove purchase. I appreciated the time that was spent explaining our options. I would recommend Mace for all your stove needs. Thank you for taking the time to educate us. We purchased a pellet stove because of the time spent explaining our options."
"We had an appointment scheduled on a Friday but had a family emergency that needed immediate attention. I called Thursday to see if they had any openings available and David and Joe said they would be on the road in 10 minutes to service our pellet stove. When they arrived a storm was hitting our area and our power was out but they made sure they could wait and test the control panel and complete the repair. I appreciated the excellent customer service from both David and Joe and the commitment to meet the needs of my schedule. I highly recommend Mace Energy for all of your service needs."
"Parts buyers beware. I own a Harman stove. MACE, they're okay for advice (they would have to be if they are an authorized Harman dealer) but terrible for purchasing parts. Find a place with a better return policy if you need parts warrantied by the manufacturer and don't want to waste unnecessary trips. Response to Owners Response: I called ahead to see if I can return it unused "
"I bought my pellet stove there about fourteen years ago. Mace services it every spring. Because of their annual service, and because the Accentra is a great stove, it's only ever needed two repairs. That's darned good for any heavily used appliance. Even better was that Mace always had the parts in stock! Great service. Well trained technicians, and they keep parts in stock."
"I was going to do two stars only for the employees that serviced my pellet stove and the female employee that took the appointment and followed up after a scheduling issue but the owner deserves one star. It would have been less then one star if not for them because the owner spoke to me over the phone after I called to talk about the pricing after the service was complete. I had written down what I thought I was quoted over the phone but it was not the same as what they wanted to charge so I called and explained to him what I wrote down, his reply was "if you dont like our fees I suggest you use someone else" and as a small business owner myself that is not how you talk to customers, you try to reach a middle ground. I paid the techs the service fee only and not the 112.50 "mileage fee". I figured I would just charge the owner the $112.50 for his attitude. So between the owners atttude and the service techs never once touching the flue to clean it I cant suggest using this place. Edit, after further inspection the stove was not cleaned that well for the price I paid. Glass dirty and none of the outside dust cleaned. Picture attached. $215 for a cleaning BTW. Also the problem with the stove of it not heating in "room temp mode" was not addressed at all, it still does not work in room temp mode, one of the reason why I had them come out in the first place."
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